Lyst is a technology platform that revolutionises the way people shop for fashion. We connect millions of consumers globally with the world’s leading fashion designers and stores, giving them a simpler, more engaging and more effective shopping experience. Lyst has grown over 300% every year since launch in 2011 and has raised over $60M from top-tier investors including Accel, DFJ, Balderton and the teams behind LVMH, Michael Kors and Oscar de la Renta.

Lyst are hiring a Technical Account Manager to work closely with our partnerships and engineering teams to manage partner integrations and onboarding hand in hand with our commercial teams.

WHAT YOU WILL DO

As a Technical Account Manager at Lyst you will be key point of contact between our commercial and engineering teams and the multiple retailers and brands that we are onboarding on to the platform. You will work alongside our partnerships team, gathering technical requirements, understanding and evangelising for Lyst’s solution and feeding back requirements to the partnership integration team, ensuring that onboarding of all new partners and clients is a smooth and swift process.

Based in our offices in New York, working with our awesome commercial and marketing team there. You will report into the partnership integration manager here in London, and work alongside the project managers and engineers. In this role you will:

• Build an in depth knowledge of Lyst’s technical solution and act as a technical point of contact for all US clients.
• Ensure the smooth onboarding of clients and retailers on to the platform
• Liaise internally with partnerships, engineering and operational teams, supporting and assisting them to hit deadlines and delivery goals.
• Manage miscellaneous queries from internal teams surrounding customer orders and product data on Lyst.com.
• Constantly seek to help to improve the onboarding of new clients to make the process easier and quicker

We are looking for self-motivated, super organised individual that loves paying attention to the small details and working with lots of different people. You will have both an exceptional technical knowledge of ecommerce technology and online Marketplaces as well as great client handling skills.

Ideally, you will:

• Previously have worked in a similar technical sales, onboarding or Pre Sales role
• Have a technical background but prefer the commercial and operational roles within an engineering team
• Love delivering amazing projects on tight deadlines in a Lean and agile environment
• Understand GitHub, API’s, Ecommerce platforms
• Have experience working with remote development teams
• Love consistently pushing the boundaries of things and constantly improving and optimising things.

You will be challenged, supported and have the opportunity to learn a lot. You will work a fast paced, autonomous environment with like minded people who are passionate about what they do. Your willingness to learn and your ability to suggest improvements will allow you to grow as Lyst does and become a key member of our team.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. Our workplace is dynamic, diverse and highly collaborative. We also have great things like;

• Twice monthly internal engineering meet up events
• Paid attendance at conferences
• A clothing allowance
• Internal training opportunities (want to learn Python, or improve your presentation skills?)
• Desk beer Fridays
• A well stocked kitchen and fridge
• Things that keep you happy and healthy: Yoga in the office regularly, football teams, netball teams, board game nights and burger eating clubs.

All your information will be kept confidential according to EEO guidelines.