Lytics is a leading personalization provider, powered by our world-class Customer Data Platform. Our clients make a massive paradigm shift from siloed, channel-specific marketing to customer-first, personalized marketing. We have the technology to enable that, but we need the marketing leaders to help guide them there.

• Own entire client lifecycle from onboarding, to increased adoption, and renewal 
  

• Guide clients through implementation of our software and ensure quick time to value

• Project manage the client's internal team, including Strategic Services, Sales, and Technical Account Managers

• Reduce churn by proactively monitoring client health and reaching out regularly to share best practices, feature updates, and to remove obstacles 

• Identify opportunities for Lytics to deepen its relationship with clients and expand contract

• Follow-through on client roadmap jointly agreed upon with client

• Act as Voice of the Customer by distilling client feedback into product feature requests

• Implement a solid prioritization framework for owned portfolio of accounts 

• Help identify and troubleshoot issues with client accounts including missing data, incorrect set-up, etc.

• 3-6 years prior experience in Customer Success for a consumer-marketing focused SaaS company or Account Management at a digital marketing agency

• Ability to build strong partnerships with clients through empathy, discovery, and conflict resolution

• Results driven 

• Experience with Salesforce 

• Detail oriented and analytical

• Thrives in a fast-paced environment which requires multi-tasking and frequent switching of mental gears

• Able to travel occasionally 

• Bonus: In-depth experience with a specific vertical (media, e-commerce, GPG) 

We are a growing team of ~30, located in downtown Portland. 

All your information will be kept confidential according to EEO guidelines.