Service Tech II - Neighborhood

  • Chicago, IL
  • Full-time

Company Description

MAC Property Management leases and manages apartments.  MAC Property Management is dedicated to providing an exemplary living experience, the highest possible quality of service and a superior value for our residents.  We are committed to building better neighborhoods wherever we are, not only for our residents, but for the greater community. At MAC, it is important for us to preserve the environment, improve infrastructures, and enhance the beauty of our settings.  MAC Property Management currently serves apartment communities in the metropolitan areas of Chicago, Kansas City and St. Louis.  We are in the process of acquiring new properties in these existing markets as well as expanding to new markets across the country.  MAC Property Management, LLC is an Equal Housing Opportunity organization.

Job Description

The Service Technician II is attentive to MAC Property Management’s goals relative to resident satisfaction and resident retention. The Service Technician II is responsible for executing maintenance requests by diagnosing problems and making repairs in order to maintain the physical condition of the community according to operating and safety standards and to ensure the service requests and repairs are made in a timely manner.


Essential Functions:

  • Diagnose and perform minor and routine maintenance/repair involving apartment turnover on a daily basis
  • Electrical and plumbing repair including rodding sewer lines
  • HVAC Domestic water systems (proper certification may be required for some repairs)
  • Appliances (when applicable)
  • Tile, Carpet, wood flooring
  • Interior/Exterior lights, ceiling fans
  • Fireplaces
  • Gas fixtures and appliances (when applicable)
  • Shutters, doors, cabinets, windows, sliding glass doors, boiler, gas and electric
  • Door locks, P.O. Boxes repining and locks
  • Security systems, fire protection equipment, entry systems, emergency power systems
  • Walls – drywall and plaster repair
  • Finish carpentry and hardware installation
  • Waste management repairs (chutes, compactors)
  • Complete assigned service requests and repairs consistent with company operating and equipment/supply standards and in a timely manner.
  • Assist with organizing and prioritizing service requests and general maintenance tasks.
  • Ensure vacant apartment homes are rent-ready in a timely manner.  Perform make ready work as required
  • Maintain company customer service standards.  Respond to resident requests and work with resident to minimize/resolve problems and complaints.  Follow through to ensure work is completed to residents’ satisfaction.
  • Inspect vacated apartments and complete make-ready checklists.  Inform Service Director of needed services and repairs.  Routinely perform duties to restore apartments to “market ready” status.  Re-inspect vacant apartments after make-ready operations have completed to determine quality of work performance.
  • Maintain accurate records regarding service requests received and completed apartment make-ready status work in progress, etc.
  • Constantly be aware of the condition of physical property throughout the community and immediately report unsafe conditions (i.e. broken gates leading to pools, broken steps, open holes, broken/burned out exterior lights).
  • Report all major repairs and requisitions to the Service Director prior to any expenditure of funds.  Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
  • Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean outs, and prepare maps indicating same schedule and perform routine preventive maintenance on all make ready apartments.  Inspect and maintain all tools in excellent condition.
  • Apply all applicable MAC Property Management policies and procedures such as, but not limited to company operating and safety standards.  Promote safe work practices among on-site staff.
  • Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations.
  • Respond timely to all On-Call emergency requests.  Weekend and after hours overtime required.
  • Performs other related duties and assignments as required.


  • High school diploma or equivalent (GED) preferred.
  • Valid driver's license and own vehicle is required for this portfolio.  Those without either will not be considered for this role and should consider waiting to apply for a role that does not have this requirement, as there are properties without this requirement.  Background checks and checking for a valid driver's license will apply for this role.
  • 1 Year of experience in property management maintenance performing the duties associated with a maintenance Technician I
  • Ability to read and write English as demonstrated by clear and concise written and verbal communications, the ability to read maintenance tickets and the ability to read and understand labels on containers of cleaning and chemical supplies
  • Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals.
  • Ability to occasionally operate general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine and postage machine.
  • Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, snow and ice removal equipment, ladders, landscaping equipment, sandblasters, and safety equipment.
  • Ability to frequently handle and use chemicals and general cleaning supplies.
  • Vehicle and Driver's License Required.
  • Ability to frequently stand, walk, stoop, kneel, crouch or crawl, and climb (stairs, ladders, etc.)
  • Provide own basic tool and knowledgeable and skilled in the safe use and maintenance of the following tools;
    • Hand tools:  Various wrenches, screw drivers, grips, sledge hammer, hammer, snips, post hole diggers, saws, etc.
    • Power tools: wrenches, grinder, sander, drill, saws, etc.
    • User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders
    • Mechanical equipment:  Motors, pumps, compressors, blowers, electric and hand powered augers, etc.


Measures of Success:

  • Service Requests complete within 24 hour period, on call
  • Property inspections based on MAC Property management standards
  • All apartments turned within 5 days if applicable

Additional Information

This role will have some on-call shifts.  This is a requirement for the role and will be a measure of success for the role.

Great benefits: including excellent health care, vision, dental, life insurance, flex spending, 401K with company match, educational reimbursement and paid vacation.

MAC Property Management is an Equal Opportunity Employer. As a condition of employment, a satisfactory drug test, and background check are required.

All your information will be kept confidential according to EEO guidelines.