CUSTOMER SERVICE ASSOCIATE
- Full-time
Company Description
MATT & NAT is a vegan line designed in Montreal, Canada since 1995, with love. Linings are always made out of 100% recycled plastic bottles.
MATT & NAT est une ligne végétalienne conçue à Montréal, QC depuis 1995. Les doublures sont toujours faites à partir de bouteilles en plastique 100% recyclées
Job Description
Interact with customers by phone and email to provide and process information in response to inquiries, concerns and requests about products and services. Interact and service sales representatitives vis a vis orders and shipping and customer order follow up. Understands all aspects of the company's policies and communicates and executes them effectively.
Qualifications
- Constant improvement of processes and procedures by taking initiative.
- Strong knowledge of Microsoft Office
- Multi -Tasking, organized and detail oriented
- Telephone skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Customer service orientation
- Bilingual French and English
Additional Information
All your information will be kept confidential according to EEO guidelines.