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CUSTOMER SERVICE ASSOCIATE

Montreal, Canada

Company Description

MATT & NAT is a vegan line designed in Montreal, Canada since 1995, with love. Linings are always made out of 100% recycled plastic bottles.

 

 MATT & NAT est une ligne végétalienne conçue à Montréal, QC depuis 1995. Les doublures sont toujours faites à partir de bouteilles en plastique 100% recyclées

Job Description

Interact with customers by phone and email  to provide and process information in response to inquiries, concerns and requests about products and services. Interact and service sales representatitives vis a vis orders and shipping and customer order follow up. Understands all aspects of the company's policies and communicates and executes them effectively.

Qualifications

  • Constant improvement of processes and procedures by taking initiative.
  • Strong knowledge of Microsoft Office
  • Multi -Tasking, organized and detail oriented
  • Telephone skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Customer service orientation
  • Bilingual  French and English

 

 

 

 

 

 

 

 

Additional Information

All your information will be kept confidential according to EEO guidelines.