Main Street Renewal LLC is a privately held company engaged in the business of acquiring U.S. single family properties and converting them to leasable homes. We improve each property and as a result will expand the supply of well-maintained and affordable housing units in a number of cities around the country. In the process, we will provide an attractive market clearing bid for sellers and by making a long term investment, increase value for other home owners, helping to stabilize and improve the surrounding neighborhoods while expanding the tax base. We strive to create efficiency throughout the process with the goal of creating constructive and professional relationships with owners of single family real estate, our tenants and the communities where the properties are located.

The Customer Service Representative acts as information/customer services source for our tenant and ensures maintenance issues are addressed timely and professionally. This position will report to the National Branch Tenant Center Manager. 

Essential Functions:

• Receive inbound Tenants inquiries and maintenance request calls
• Place outbound follow-up calls on maintenance request and defaulted accounts
• When scheduled Agents will be “On Call” for emergency after hour coverage
• Ability to interact with our Branch staff members
• Utilize appropriate systems to gain information and record activities
• Ability to work in a structured environment with a diverse workforce
• Schedule and manage maintenance projects

Education and Experience Guidelines:

• HS diploma or equivalent required; Bachelor’s degree is a plus
• At least 2 years of call center experience
• Strong organizational, administrative, and time management skills
• Maintenance experience and or training in HVAC & Plumbing is a plus
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Must possess a professional and friendly attitude while being able to quickly develop a rapport with customers over the phone
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to learn and navigate new software quickly

All your information will be kept confidential according to EEO guidelines.