Management team openings (Multiple positions and locations)

  • Westerville, OH
  • Full-time

Company Description

Goodwill...where spending a little, means a lot!


Great Finds, Great Value, Goodwill!

When you walk into one of our eight Goodwill stores, you'll be impressed with the vast assortment of high quality merchandise which is organized in well-defined departments. Our trained staff members are eager to help make your shopping experience easy and enjoyable.


Make a difference!

When you shop at one of our Goodwill retail stores you are helping meet the needs of our community by funding Goodwill's programs and services and providing local jobs.


Mission Statement

To assist individuals with disabilities and other special needs to attain self-sufficiency through employment and training, thus enabling them to reach their maximum potential within the community.


Job Description

Job Objective

This position is responsible for assisting the Store Manager and Associate Manager in general operations ensuring an effective, profitable store by year-end. She/he will help develop the (employee) team; integrate rehabilitation services; offer quality retail merchandise; and carry out the Marion Goodwill Industries, Inc. Mission Statement.

Essential Job Functions

Helps recruit, select, develop, evaluate and counsel employees. Responsible for maintaining open communications.

Maintains confidentiality; ensures correct information goes only to the appropriate person(s).

May be responsible for scheduling with the guidance of the Store Manager.

May be required to temporarily assist in other locations.

Assist in developing and maintaining store appearance, ensuring a clean, attractive, contemporary look.

Aid in effective communication between store personnel and management

Assist in operating effective sorting and pricing strategies, uses procedural guidelines.

Perform/supervise administrative task, including: accurate daily/weekly/monthly reporting; ordering of supplies and equipment; check-in and close-out procedures, including cash management.

Ensure that the store meet or exceed daily production goals in both wares and textiles.

Demonstrate and educate excellent customer service skills.

Demonstrate consistent positive behavior with internal and external customers.

Provide constant surveillance of the sales floor and backroom for safety and loss prevention measures.

Count and balance the register cash drawers and safe daily. Prepare daily bank deposits.

Responsible for work areas being clean and organized at the end of each shift (5 minute drill).

Assist in developing promotions and special events with Store Manager.

Ensure compliance with safety practices and regulations.

Assess emergency situation and take action as the need indicates accurately reporting any such situation in writing and forwarding to the Safety Coordinator at the Corporate Office within 24 hours, ensures compliance with safety practices and regulations.

Responsible for proper use of all monitoring/security system (cameras and alarms) and communicating any questionable behavior to direct supervisor or appropriate person.

Is aware of and follows all company policies and procedures as outlined in the Employee Handbook, Policies & Procedures Manual and on going training.

Ensure that all assigned employees are in compliance with company policies and procedures.

Work as scheduled, being flexible when needed.

Attend meetings/training as scheduled and integrates information from training into store operations where applicable.

Maintain a positive, team oriented relationship with peers and supervisors

Present a positive public image for the betterment of the organization.

Follow all safety policies and procedures.

Appropriate dress in accordance with the employee dress code.

Assist in ensuring compliance with store conditioning reports.

Assist store manager in ensuring corporate audit standards are met.

Performs other related duties as assigned.


Critical Skills

Academic preparation at the high school graduate level with further preparation preferred; one year experience in retail sales preferred; one year supervisory experience required; leadership abilities (good communication skills; organization; accuracy; consistency; idea promotion); creative and flexible problem solving; desire to work with rehabilitation clients, employees and the public; team oriented; appropriate grooming and dressing; ability physically sort/hang/display retail items; be able to stand for long periods of

time, stoop, squat, bend and twist, lift up to 50 pounds in a safe manner or obtain a safe method of doing so. Able to pass alcohol/drug screening; criminal background check required; Maintain a valid driver’s license, a driving record acceptable to Goodwill’s insurance provider and adequate personal liability insurance. Able to pass alcohol/drug test.

Additional Information

Job Location

Assigned Store. May travel to other locations throughout the organization; some travel required for meetings and conferences.



Computer; cash register; adding machine; supplies; pallet jack, forklift (when licensed by Agency).