IT Help Desk Support Specialist
- Washington, DC
Mary's Center is a federally qualified health center that served over 31,000 men, women and childern in 2012. We provide comprehensive health, dental, social, and education services to underserved, underinsured, and uninsured individuals in the D.C. metropolitan region. Our mission is to build better futures through the offering of these services. We embrace culturally diverse communites and provide them with the highest quality of care, regardless of ability to pay.
The IT Help Desk Support Specialist will be responsible for supporting the Director of MIS in software/hardware set-up, maintenance, and troubleshooting the computer system for the entire Mary’s Center.
Education and/or Experience – Requires an Associates Degree in Information Systems or a technical degree in a related field. Bachelors Degree preferred. Must have a minimum of two (2) years of experience in system integration, installation, training, use of LANs, and relevant software, one (1) year of experience providing technical customer support and training in IT technologies (e.g., Internet, PCs, LANs), and two (2) years of experience working with MS Windows, PCs, and LAN management. Must possess proficient knowledge in word processing, creating spreadsheets, database management, communications, and other software. A thorough understanding of SPSS and/or other data analysis tools and client/patient confidentiality issues/HIPAA compliance/regulations is essential. Some understanding of Cisco Devices such as routers, switches and wireless controllers would be ideal.
Reasoning Ability – Ability to apply common sense understanding to carry out highly complex, multi-step instructions
Physical Demands – Regularly required to sit; frequently required to reach with hands and arms; required to walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to thirty (30) pounds
Travel – Some travel between the sites would be required
On Call / Time Flexibility – The suitable candidate would require to be on call at least three days a week for 24hrs and should be very flexible to be available when needed during weekdays, weekends and holidays
Work Environment – Mostly in a typical office setting with quite to moderate noise level
All your information will be kept confidential according to EEO guidelines.