Customer Service and Admin Operations Executive
- Egypt Lake-Leto, FL
Mavericks embraces and leverages innovative teaching methods and technology to develop the unique potential of its students in a community that values high scholarship, a global perspective, social responsibility, and the freedom to pursue one’s passions.
We envision millions of leaders who are equipped with 21st century skills and are capable of solving the world's toughest problems.
To fulfill this vision, we chose a mission to make world class education available and accessible to everyone, everywhere, without any barriers.
Our core purpose is to provide equitable access for anyone to receive the best education possible and strive for fulfillment, prosperity and socioeconomic mobility.
Attracts potential parents by answering their calls and questions; providing
information about the school and the learning experience
Opens parents accounts by recording account information
Maintains customer records by updating account information
Resolves parents’ problems by clarifying the parents' complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to ensure resolution
Perform all administrative related tasks to register new students and increase
Perform reporting tasks to monitor customer service quality and standards
Provides administrative support to Mavericks teams
Provides administrative support in preparing and maintaining the company
Manages Mavericks parents’ interviews’ calendar
Perform miscellaneous job-related duties as assigned
Reports to Parents Advocate
Have 1 year + of customer service and administrative work
Have good command of written and spoken English and Arabic
Intermediate to advanced knowledge of Microsoft Office
Demonstrates strong initiative, good judgment and high attention to detail.
Ability to work with minimal supervision and to interact at all organizational levels
Ability to prioritize, manage multiple tasks and meet stringent deadlines
Compensation & Benefits
- A competitive salary with annual inflation increase; subject to increase according to annual performance evaluation against the indicated objectives
- Professional Development: a blended learning professional development program – at least 12 days a year
- Paid Vacation Days – 21 days
- Social Insurance
- Medical Insurance