Customer Service and Admin Operations Executive

  • Egypt Lake-Leto, FL
  • Full-time

Company Description

Mavericks embraces and leverages innovative teaching methods and technology to develop the unique potential of its students in a community that values high scholarship, a global perspective, social responsibility, and the freedom to pursue one’s passions.

We envision millions of leaders who are equipped with 21st century skills and are capable of solving the world's toughest problems.

To fulfill this vision, we chose a mission to make world class education available and accessible to everyone, everywhere, without any barriers.

Our core purpose is to provide equitable access for anyone to receive the best education possible and strive for fulfillment, prosperity and socioeconomic mobility.

Job Description

Attracts potential parents by answering their calls and questions; providing

information about the school and the learning experience

 Opens parents accounts by recording account information

 Maintains customer records by updating account information

 Resolves parents’ problems by clarifying the parents' complaint; determining the

cause of the problem; selecting and explaining the best solution to solve the

problem; expediting correction or adjustment; following up to ensure resolution

 Perform all administrative related tasks to register new students and increase

registration rates

 Perform reporting tasks to monitor customer service quality and standards

 Provides administrative support to Mavericks teams

 Provides administrative support in preparing and maintaining the company

documentations

 Manages Mavericks parents’ interviews’ calendar

 Perform miscellaneous job-related duties as assigned

 Reports to Parents Advocate

Qualifications

Have 1 year + of customer service and administrative work

 Have good command of written and spoken English and Arabic

 Intermediate to advanced knowledge of Microsoft Office

 Demonstrates strong initiative, good judgment and high attention to detail.

 Ability to work with minimal supervision and to interact at all organizational levels

 Ability to prioritize, manage multiple tasks and meet stringent deadlines

Additional Information

Compensation & Benefits

  • A competitive salary with annual inflation increase; subject to increase according to annual performance evaluation against the indicated objectives
  • Professional Development: a blended learning professional development program – at least 12 days a year
  • Paid Vacation Days – 21 days
  • Social Insurance
  • Medical Insurance