Maxymiser provides the most powerful solution for optimizing the customer experience through testing and personalization. Our solution makes it possible for enterprise organizations to drive higher conversion rates and generate unparalleled insights about their customers. Named as a leader in online testing by Forrester Research, Maxymiser quickly delivers measurable results through a unified solution of A/B and multivariate testing, segmentation, behavioral targeting and product recommendations for web, mobile and social channels.

Maxymiser’s solution is used by hundreds of companies internationally, including Alaska Airlines, Avis, Epson, Harry and David, HSBC, InterContinental Hotel Group, Sovereign Bank, Teleflora, Virgin Media and Wyndham Hotels. Founded in 2006, Maxymiser has experienced a year on year growth rate of 200%+ over the last 3 years. Headquartered in New York, we have offices in London, Düsseldorf and Warsaw, as well as a global network of marketing and technology partners.

Position title: JavaScript Support Engineer
Location: New York City

As a JavaScript Support Engineer you will proactively assist in the delivery of technical support and services to Regional Clients. Additionally you will liaise with the internal Maxymiser team to continually highlight updates in documentation, training, online knowledge base and product functionality. The ideal JavaScript Support Engineer should have knowledge of front-end development languages (JavaScript, CSS, and HTML) and be comfortable effectively communicating coding solutions to client driven A/B and Multivariate testing campaigns.

Responsibilities:

• Assist in providing client technical support, as well as troubleshooting self-serve and hybrid client coded solutions

• Closely follow technical integrations and successful campaigns with fortune 100 companies

• Review and understand client website architecture, including 3rd party software and custom integrations

• Provide coding best practices to client development teams

• Support regional on boarding activities for all new clients

• Remain at the forefront of the latest enhancements in front-end development

• Become a subject matter expert of the Maxymiser platform

• Identify and document feedback and customer needs to the product team and other executives

• Work closely and communicate effectively across teams to ensure client success

• Liaise with Training team and Technical Writers on improvements to online help and training 

Requirements:

• Knowledge of front-end coding languages (JavaScript, (X)HTML, CSS, etc...) and webpage structures

• Excellent oral and written communication skills

• An analytical mind with strong problem solving skills

• A consultative approach to issue investigation, analysis and resolution

• Good working knowledge of web based technologies including, web analytics and other 3rd party technologies.

• Understanding of standard Internet vocabulary such as DNS, websites, CDNs, DOM

Desirable:

• Understanding of A/B and Multivariate testing

• Experience working with Fortune 100 companies

For more information, please visit www.maxymiser.com. We would love to hear from you!