IT Support Lead with German (all genders)

  • Am Postbahnhof, 10243 Berlin, Germany
  • Full-time
  • Department: IT Support

Company Description

We at McMakler are disrupting dusty structures and merging tradition with innovation. Our goal is to establish the real estate market within the age of digitalization while enhancing quality and efficiency sustainably. With our all-in-one solution we are combining the latest technology with the individual service of classic brokers. As a PropTech Startup founded and based in Berlin we are working on the realization of our innovative business model. Around 600 employees at over 100 locations throughout Germany, Austria as well as France belong to our great and ambitious team.

Sounds great? Then join our McMakler family and become a part of our success story. Together we celebrate milestones while realizing our vision.

Job Description

We're looking for an IT Support Lead with a strong background in IT Service Management & Infrastructure as well as the capability to lead a team. In this role, you will be responsible for the IT Support of software and hardware in all business units, set the direction for your team and find ways to move forward when obstacles arise. 

You will also…

  • Be responsible for IT Support tasks like software updates or patch management as well as G-Suite support and single sign-on 

  • Building a solution database for the IT Support

  • Keep up with the hardware lifecycle management

  • Make sure the internal network is running smoothly and handle incidents as well as security

  • Be in charge of operating the workplaces within the company

  • Steering external service providers and handle contract negotiations

Qualifications

  • You have at least 6 years of “Hands on” experience in infrastructure, service and workplace management

  • Several years of experience in leading a team 

  • Experience in steering external service providers and handle contract negotiations

  • You are familiar with network security

  • Will bring your own creative ideas to improve the software and hardware landscape

  • Are stress resistant and keep a calm attitude even when in crisis

  • You know how to operate within a budget and make decisions consciously  

  • Have strong organizational skills and a strong attention to detail

  • Bring a “Hands on” mentality combined with a Start-up Spirit

  • You speak English and German on a proficient level

Additional Information

  • You will become a part of a highly motivated and international team of development, user experience, marketing and operations experts

  • You gain the unique opportunity to experience and shape the setup of one of the fastest growing companies in Germany

  • You will work with the latest technologies and have direct influence over technological decisions

  • You can grow with a high degree of freedom

  • You will work at a modern office in the heart of Berlin and choose your equipment and operation system

NOTE: We are unable to provide visa sponsorship for this role. No candidates requiring visa sponsorship will be considered.

McMakler does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered McMakler property. Therefore, McMakler will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At McMakler´s request only, preferred vendors may be invited to refer talent for specific open positions. A fully executed agreement with McMakler 

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