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The Global Rewards program represents a unique opportunity work across 32 countries with a unique set of products to drive growth through meaningful customer engagement. This role will work with internal and external partners across multiple countries to facilitate flawless, on-time delivery of local market assets and processes across all channels, including digital, phone and paper-based communications. The Project Manager will also drive improvements in customer loyalty through cross-channel management, enhancement process development, and defect resolution.

Key Responsibilities:

The Digital Program Manager responsibilities include the following activities and deliverables:

· Manage development of website experience to support Global Rewards market launches across APAC

· Lead the design of insight-driven digital strategies from opportunity identification through development of customer centric journeys

· Create and enhance site design, layout, content and navigation to provide a highly relevant and engaging site experience

· Partner with program management, agencies, vendors, and internal IT teams to scope, design, develop, and deploy new web site experiences

· Transform web site visitor objectives, business objectives, and technology capabilities into digital experience requirements

· Integrate web site analytics, user research, and persona definitions to inform web and design process

· Lead the design of digital functionality and capability enhancements

· Ensure all web experiences are optimized for internal/external search engines and key customer access points (mobile phone, tablets, etc.)

· 10+ years of direct, relevant experience in project or process management

· Bachelor's degree required; advanced degree preferred.

· Demonstrated ability to synthesize information across customer feedback channels, prioritize improvement efforts, and drive results with a strong sense of urgency and decisiveness.

· Strong and disciplined process improvement capabilities that have produced meaningful increases in customer satisfaction and loyalty over time.

· Pragmatic problem-solver. Solutions oriented.

· Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and encourage the overall growth of the global Citi franchise.

· Experience working across a complex group of businesses or markets preferred.

This is an urgent opening with one of our Financial client at Long Island City, NY. Hiring manager is actively interviewing candidate will close this position ASAP. If you are interested and a good match please respond to this posting with your recent updated copy of resume to rahulp(at)mindlance.com -or - you can reach me on my direct number 732-307-7998.

Regards,

Rahul