Mindseye is a leading provider of eDiscovery software solutions. The company’s flagship eDiscovery platform, was launched in 2009 to help organizations manage risk, minimize legal exposure, and eliminate wasted time and money throughout the discovery process. Delivered through a fixed-cost licensing model or as a stand-alone eDiscovery appliance..  The Mindseye platform provides early visibility into the facts of the case to guide effective decisions around resource estimates, strategy development and data prioritization. Mindseye is an active participant in the Electronic Discovery Reference Model (EDRM) Project and The Sedona Conference.

A Mindseye support technician assists clients with issues arising from everyday use. Tasks involving Mindseye support technicians can be performed either remotely or on-site. The technician will also be required to maintain their own tickets which are based on the issues they deal with and to report on these tickets to their direct managers.

1. Updating their current versions of software
2. Analyzing a client’s environment to make sure that it is setup for optimum performance in compliance with TunnelVision use.
3. The testing and replicating of client’s issues through internal testing or from samples of client data.
4. The maintenance of a running knowledge base that will inform not only the client but also the internal support staff.
5. Working with clients to maintain and enrich the support-client relationship. The technician must be able to maintain positive and cordial relations with each client to ensure client retention.
6. Internally the technician will be asked to test not only the current version of TunnelVision but may also be asked to test future releases and the new functionality that is included. They may also be asked to present reports based on their work either with an individual client or as an overall view.

Education

1. Bachelor's degree preferred

Software

1. Technical competency with Microsoft Windows Server, Windows based applications and SQL.
2. Salesforce

English Language

1. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

1. Start-up experience with a balance of technical and sales skills
2. 5+ years minimum experience as a litigation support analyst/technical consultant or similar
3. Experience in identifying and clarifying client business process and technical needs in a clear and logical manner
4. Excellent skills in maintaining relationships with clients and other external parties
5. Excellent time management skills
6. Able to communicate clearly, both verbally and in writing
7. Organized and methodical approach to problem solving
8. Highly reliable self-starter with a can-do attitude and the ability to work with minimal supervision
9. Must be able to sit and work with a computer for a long period of time.
10. Sufficient manual dexterity and visual acuity to operate standard office equipment's.