Assistant Learning Manager

  • Bangkok, Thailand
  • Full-time
  • Company Location: Avani+ Riverside Bangkok Hotel

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

The training element gives staff the understanding, practical skills and motivation to carry out particular work-related tasks. The Manager will either deliver training sessions to participants or arrange for others to do so.

The development work relates to the ongoing, long-term improvement of employees' skills so that they can fulfill their potential within their organization.

The training and development manager is responsible for developing a comprehensive training package that encompasses both these elements in order to maintain a motivated and skilled workforce and to fulfill the needs of the organization.

Training and Development

• Assist on training budget planning
• Assist on modification of training roadmap in alignment with training need survey and HR strategy
• Conduct training need analysis and evaluation and monitor training budget spent with each brand
• Coordinate with line managers to identify trainers or instructors for identified courses in alignment with planned budget
• Ensure that statutory training requirements are met according to Thai legislation
• Help brand managers or operations manager to solve specific training problems
• Modify / develop training courses to continuously monitor staff capabilities ranging from training contents, tests or knowledge refreshment activities
• Develop and execute annual training plan in alignment with training roadmap
• Conduct basic training courses for developing internal trainers or shop staff
• Develop and execute orientation / on boarding plan with monitoring feedback or improvements from new comers
• Develop and execute other development initiatives such as succession planning or high performer development
• Identify critical skills for business and develop courses to support identified critical skills
• Develop new channels or platforms for staff learning

Performance Management

• Support performance management process esp. L4 and below and monitor updates of KPI achievements and performance appraisal of L3 and above
• Provide supports to brand Managers / staff to ensure process effectiveness
Employee Relation / Engagement
• Support on implementations of communication activities or programs to enhance employee perception or engagement towards MHG
• Coordinate with brands on setting up or arranging employee activities to promote or enhance employee relations including budget control

Qualifications

• Bachelor’s Degree in HR or Business Administration fields

• Minimum 5 years in training role

• Ablility to coach people and take responsibility for developing their performance, giving feedback and guidance.

• Passion about improving customer service, focus on achieving results.

• Operational experience in any hotel function would be an advantage.

Additional Information

• Manage interpersonal relationships at all levels in the company
• Excellent active listening, negotiation and presentation skills
• People oriented and results driven
• Good analytical and project management skills
• Prefer working in dynamic environment
• Good command of Business English

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