Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Africa, Asia, Indian Ocean, Europe and the Middle East.

Responsibilities:

• Oversee the day-to-day operations of the safari camp, ensuring the highest level of service for guests
• Lead and manage a team of villa hosts and front desk staff, providing guidance, training, and support to maintain exceptional service standards
• Develop and implement strategies to enhance guest experiences and exceed expectations
• Manage guest check-in and check-out processes, ensuring a seamless and luxurious experience
• Conduct regular inspections of villas to maintain impeccable cleanliness, comfort, and operational efficiency
• Resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction
• Coordinate with other departments (e.g., housekeeping, maintenance, food and beverage) to ensure smooth villa operations
• Monitor and analyse guest feedback, implementing improvements as necessary
• Manage villa inventory and supplies, ensuring all amenities are well-stocked and of the highest quality
• Develop and maintain relationships with key stakeholders, including guests, travel agents, and partners
• Create and oversee staff schedules to ensure optimal coverage and efficiency
• Implement and maintain standard operating procedures for all villa operations
• Conduct regular team meetings and performance reviews to foster a culture of excellence
• Stay informed about industry trends and competitor offerings to maintain the villa's competitive edge
• Ensure compliance with all relevant health, safety, and security regulations

• 3 -5 years of experience in luxury villa or hotel operations, with a strong background in front desk management and team leadership
•  A degree/diploma in Hospitality Management, Business Administration, or a related field is preferred

•  Strong leadership, coaching, and mentoring abilities. Demonstrated ability to inspire and guide a team to consistently deliver exceptional service.
• Excellent interpersonal and communication skills, with a passion for delivering personalized guest experiences.
• Ability to resolve conflicts and challenges quickly and professionally while maintaining guest satisfaction.
• Strong attention to detail with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Fluency in English is required; knowledge of additional languages is a plus.
• Proficient in hotel management systems 

CV must include 3 traceable referee with valid email addresses and mobile numbers.