Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

• To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• Check out with your Supervisor before leaving your station or the floor for any reason
• To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area
• Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
• Maintain your station in accordance with standards at all times
• Develop a complete knowledge of menus
• Learn and correctly use the Point of Sale equipment and follow procedures
• To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
• Check corridors for trays when returning from taking orders (Room Service)
• Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.

To succeed in this role, you will demonstrate:

• A warm and approachable demeanor with a positive attitude.
• Proven experience delivering high-quality customer service.
• Previous experience in a waitstaff or bar role.
• Professional presentation and exceptional communication skills.
• Reliability, with the ability to perform effectively in a fast-paced environment.
• Flexibility to work across a rotating roster, including weekends and public holidays.