Minor Hotels

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.

Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today.

                                                                     Anantara Hotels & Resorts

Anantara. The word in Sanskrit means "the flow of water without borders" and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience.

Each Anantara Resort draws its strength from the rich cultural traditions, historic heritage and natural beauty of its destination. As such, every experience is a unique voyage of discovery and inspiration that is distinctly Anantara.

                                                                Anantara Kihavah Maldives Villas

Nestled within the Baa Atoll – a UNESCO Biosphere Reserve – Anantara Kihavah Maldives Villas is a private island sanctuary that epitomises natural beauty and barefoot luxury. Fringed by powder-white sands and a turquoise lagoon that melts into the horizon, our resort offers an extraordinary setting for both guests and team members.

Home to 80 expansive beach and overwater villas and residences, Anantara Kihavah is a place where rare encounters and curated moments define the guest experience – from snorkelling with manta rays and dining beneath the sea at our acclaimed underwater restaurant SEA, to gazing at the stars from the Maldives’ only overwater observatory.

As part of Anantara Hotels, Resorts & Spas – a globally recognised luxury brand founded in Thailand in 2001 – we are committed to delivering meaningful journeys through heartfelt hospitality and authentic discovery. At Anantara Kihavah, team members become part of a dedicated family, passionate about crafting unforgettable experiences in one of the world’s most inspiring destinations.

Please note that this is not an exhaustive list of everything that needs to be done.  Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues.  Within this, the key responsibilities for this position are:

• Assist in the effective operation of the Reservations department, to meet the business goals of the hotel. 
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.
• Drive the implementation of all sales and promotional programmes of the hotel.  Take personal responsibility for driving Upselling within the property.
• Ensure all Team Members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.  Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
• Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.
• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.
• Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.
• Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.
• Maintain a motivational working environment within the department, and with other colleagues in the hotel
• Proactively promote other sister properties of Minor International.
• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
• Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.
• Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
• Assist in management administration with regard to staffing: Rostering, time and leave management etc.
• Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.

• Minimum 2 years experience in 5 star resort in the Maldives island based. 
• Bachelor’s Degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Proven experience in hotel reservations or the travel industry.
• Strong knowledge of reservation system such as Opera, Oracle or similar.
• Excellent communication skills in English.
• Ability to work under pressure and manage multiple tasks efficiently.
• Strong customer service and problem-solving skills.