We are a seed-stage startup in the FinTech space.  Our vision is to revolutionize the way credit operates—from application, to underwriting, to repayment.  We build cutting-edge technology and create networks which expand access to cheaper credit, reduce costs for lenders, and help fuel the collaborative economy of tomorrow.

We come from varied backgrounds and bring a unique perspective to lending.  We are looking for individuals who are humble, hard working, passionate, friendly, team-oriented, and innovative.  We like people who speak their mind and are comfortable with rapid change and uncertainty.  We value humor, user-centered design, open communication, curiosity, challenging assumptions, and rapid experimentation.  We seek to build groundbreaking technology and marry it with beautiful, intuitive design, and to transform intangible data into smart, holistic decisions.  

We are passionate about the success of our customers and dedicated to helping them achieve their business goals and delight their borrowers.

Come be a part of the team that owns driving success for our customers.  Customer Success Managers are absolutely vital to our long-term profitability and growth.  We strive to have customers who love our product, rave about us to peers, and can’t imagine going back to the old way of doing things. This role is responsible for Customer Success activities and outcomes, including on-boarding, support, product adoption, advocacy, customer retention, recognizing up-sell opportunities, increasing volume through the platform, etc.   Specific responsibilities of the Customer Success Manager include:

Drive Customer Success Outcomes

• Drive product adoption
  
• Help our customers increase revenue and profitability
• Drive exceptional customer satisfaction

• Map customer journey and collect feedback along the journey
• Design and implement a customer incentive program to drive greater product adoption
• Identify opportunities for continuous improvement
• Drive best practices in industry

• new customer on boarding and customer support
• Advocacy, cross-sell, up-sell, and incentive programs
• Regular check-ins with customers (execs, front-line staff)

• Define operational metrics and means to track them
• Report on metrics to Mirador team as well as to customers

• Drive company-wide culture of Customer Success
• Align with Marketing around marketing to existing clients
• Align with Product around driving product roadmap
• Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
• Align with Executive Team around key metrics and objectives
• Drive definition of ideal customer and feedback loop

Successful candidates will posses the following: 

• 3+ years of experience in a customer-facing organization
• Excellent communication and presentation skills
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong empathy for customers and passion for growth AND revenue
• Analytical and process-oriented mindset
• Exposure to sales and post-sales processes is a plus, but not required
• Demonstrated desire for continuous learning and improvement
• Experience working at a startup is highly desirable, but not required
• Bachelors degree

Mirador is based Portland, OR.