Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Responsibilities:

• Design and implement change management strategies that support the adoption of Genesys Cloud CX and align with both technical goals and business objectives.
• Assess the impact of proposed changes on systems, users, and workflows, identify potential risks, and develop mitigation plans to ensure smooth transitions.
• Collaborate with IT teams, business units, project managers, and leadership to secure stakeholder buy-in and readiness for change initiatives.
• Develop and execute communication plans, training materials, and adoption programs to support users and minimize resistance.
• Ensure all changes follow established governance protocols, including proper documentation, approvals, and compliance with organizational standards.
• Monitor and report on adoption rates, performance metrics, and user feedback to evaluate the effectiveness of change initiatives and recommend continuous improvements.
• Partner with training, business, and technical teams to ensure coordinated execution of readiness initiatives and seamless transitions.

• 5+ years of experience in organizational change management, preferably in technology implementation projects.
• Practical knowledge of change management methodologies such as PROSCI, ADKAR, or equivalent frameworks.
• Familiarity with contact center operations and cloud CX platforms is an advantage.
• Strong stakeholder engagement, communication, and facilitation skills.
• Ability to work collaboratively in cross-functional teams and influence adoption at all organizational levels.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.