In 1993, a simple but remarkable concept took root in Portland, Oregon. That concept was to handcraft superior chocolates – chocolates that would not only taste exquisite, but that would look exceptional, as well. The result would be a chocolate indulgence for all the senses.

From that initial idea grew Moonstruck Chocolate Company, where to this day we still handcraft each piece, using only the finest ingredients. We pair our own decadent chocolate with fresh flavors found in the Pacific Northwest and beyond, and then hand-decorate each piece with intricate care.

It all makes for a chocolate experience without compare, and we invite you to share in that experience yourself. It is our sincere hope that you enjoy savoring each Moonstruck Chocolatier delicacy as much as we enjoyed creating it.

JOB SUMMARY: The Shift Lead contributes to Moonstruck’s success by assisting the Store Manager and Assistant Manager in executing store sales and operational goals. This job assists and supervises a team of Sales Associates to create and maintain the “Moonstruck Experience” for our customers and shift members. The candidate is responsible for modeling and acting in accordance with Moonstruck’s high standards and guiding principles.

MAJOR RESPONSIBILITIES: 

• Models a “customer comes first” attitude, delivers legendary customer service, and supervises Associates to ensure they are delivering legendary customer service.

• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching and direction to the shift team to achieve sales and operational goals.

• Demonstrates integrity, honesty, and knowledge to promote the vision, values, and goals of Moonstruck. Maintains and models a calm exterior presence during periods of high volume or unusual events and moves on immediately after to keep store operating to standard and to set an example for the shift or team.

• Supports the Store Manager in implementing company programs by working directly with the shift team to execute action plans that meet sales, operational and organizational objectives.

• Demonstrates knowledge and engages in conversation with customers to understand customer needs and the needs of the community in which the store exists.

• Focuses on product sales and directs associates to increase store sales through effective customer service.

• Provides direction to the team during their shift to maintain the appropriate operations of the store.

• Fosters a positive store culture and strong sense of team within the store staff.

• Works with staff to encourage development of individual strengths and improvement on individual opportunities.

• Communicates ideas to the Store Manager or Assistant Manager for broader areas of improvement.

• Additional responsibilities as assigned.

KEYWORD: FOOD,BEVERAGE, HOSPITALITY

QUALIFICATIONS AND EXPERIENCE: 

• Leadership experience in retail, hospitality, or restaurant industry.

• Experience supervising, training, and motivating a team of 6-12 sales associates.

• Receive and maintain food and safety certification in accordance with local, state, and federal guidelines.

• Receive and maintain OLCC certification in accordance with OLCC standards. 

• Chocolate and coffee (barista) knowledge a plus, but not required.

All your information will be kept confidential according to EEO guidelines.