Lead Medical Assistant

  • Glenwood Springs, CO
  • Full-time

Company Description

Mountain Family Health Centers (MFHC) are in Glenwood Springs, Basalt, Rifle and Black Hawk Colorado. Each community health center is as unique as the town in which it is located, but all share the same mission:

“To provide high quality, integrated primary, behavioral, and dental health care in the communities we serve, with special consideration for the medically underserved, regardless of ability to pay.

Job Description

Position Purpose:  To participate in the delivery of quality health care to patients and assist licensed nursing staff with oversight of clinical support staff and delivery of care.


  • Acts as a patient/family advocate.
  • Communicates patient’s health status accurately in verbal and written reports to appropriate health care providers (i.e. nurse supervisor, providers).
  • Communicates effectively, courteously and collaboratively with patient/family, providers, supervisors, co-workers and external vendors.
  • Consistently uses appropriate channels in communication.
  • Promotes positive teamwork between staff member and other health care providers.
  • Maintains patient confidentiality.
  • Remote Sites:
    • Promotes and demonstrates effective, open and honest communication skills.
    • Functions effectively as a team leader for Medical Assistant.
    • Maintains objectivity and constructively deals with problem situations.
    • Demonstrates ability to establish and maintain effective positive working relationships with patients, families, co-workers and the public.


Clinical Assessment (Remote Sites):

  • Utilizes data collected and reported by providers, other clinical support staff, patients/families/significant others, other disciplines and community agencies.
  • Reviews payer sources and requirements that may affect patient care.
  • Demonstrates a “team” concept approach to work by willingly and enthusiastically assisting co-workers with other duties to support patient care (i.e. assisting co-workers, answering telephones).
  • Asks for assistance when necessary.
  • Consistently follows infection control standards.
  • Assists with making referrals and assuring process is completed.


Clinical Skills (Remote Sites):

  • Knowledgeable regarding equipment necessary for various procedures.
  • Consistently plans ahead to insure availability and readiness of supplies and equipment.
  • Competently assists providers with confidence and in anticipation of provider needs.
  • Notify provider of abnormal test results in a timely manner.
  • Assists in maintaining medical records and health center tracking logs.
  • Knowledgeable of grant programs, payer sources and covered services. 


Service Excellence

  • Maintain      a positive, helpful attitude to patients/family, providers and co-workers.
  • Seek      to establish a working relationship with a positive attitude that enhances      open communication.
  • Demonstrate      an awareness of and commitment to the common goal of providing excellent      patient care.
  • Participate      in and support team meetings and activities.
  • Remote      Sites:
    • Maximizes       productivity through efficient actions and time management.
    • Embraces       the mission, vision, and values of the Board of Directors of Mountain       Family Health Centers.



  • Participates in internal      education opportunities.
  • Sick time does not exceed      MFHC policy parameters.
  • Follows through on      assignments to completion.
  • Utilizes appropriate chain      of command.
  • Does not allow social      interaction to interfere with health center workload.
  • Consistently demonstrates      strict adherence to policies and procedures concerning patient/      confidentiality and release of information.
  • Consistently reports to      work on date and time scheduled without incurring tardiness.
  • Takes and returns from      scheduled breaks and meal breaks in a timely manner.
  • Maintains a professional      appearance and good hygiene.
  • Takes responsibility for      own actions.
  • Participates in Quality      Improvement projects when applicable.
  • Shares expertise with all      health center staff at every level in a positive manner.
  • Remote Sites:
    • Gives criticism to others       in a private, constructive manner when necessary and accepts criticism in       a positive, self-development manner.



  • Coordinate clinical      and/or administrative functions, including care team direction.
  • Functions as patient      advocate ensuring that patient concerns are resolved or addressed      promptly.
  • Liaison between patient,      nursing staff, care team, provider and other health center staff.
  • Responsible for      maintaining care team patient flow.
  • Communicates, coordinates      and consults with Nurse Supervisor and/or licensed nursing staff.
  • Provide feedback to nurse      supervisor on staff performance appraisals.
  • Responsible for      maintaining current knowledge of clinical procedures.
  • Assists Nursing      Supervisor with care team staffing rotation/scheduling.
  • Assists with coordination      of dispensary and lab when necessary.
  • Leads Huddle meetings      when asked to do so.
  • Responsible for      orientation of new employees.
  • Conserve use of supplies      to ensure cost effective quality care.
  • Mentor to all clinical      support staff.
  • Remote Sites:
    • Acts as a resource,       communicating appropriate knowledge, skills and conduct.
    • Remains calm and tactful       during stressful situations.
    • Is constructive in       making suggestions and addressing issues.
    • Participate in case       management as patient care issues surface.


Clinical Care Duties:

When necessary, perform clinical duties of Medical Assistant, including:

  • Assist providers with patient care such as examinations, procedures and treatments in a professional manner.
  • Prepare patients for examinations, procedures and treatments.  Obtain vital signs, measure height and weight; perform vision and auditory screening as needed; record all information in EHR.
  • Obtain medical history, history of present illness and/or chief complaint and record in EHR.
  • Obtain information related to chronic disease and document in appropriate disease management templates.
  • Responsible for management of chronic disease registries and recall of patients for recommended care.
  • Conduct tests and procedures as directed, including ECG’s, spirometry, and retinal photographs.
  • Adhere to established patient screening procedures.
  • Administer and properly record immunizations following the provider’s orders, using the appropriate procedures.
  • Sterilize instruments and suture sets.
  • Inventory and order supplies, stock exam rooms.
  • Assist with scheduling for specialty care referrals or ancillary testing.
  • Draw blood, collect specimens and perform on-site laboratory procedures.
  • Process specimens to be sent to outside laboratory.
  • Perform other laboratory duties as assigned by the Nurse Supervisor.
  • Recognize and respond to emergencies.
  • Obtain/maintain CPR certification.


Referral Duties:

When necessary, performs referral duties of Medical Assistant, including:

  • Ensure      that the appropriate internal/external providers, facilities and ancillary      services are utilized in the referral process.
  • Document      all referrals in EMR.
  • Print      and mail/fax referrals/authorizations to providers and facilities at the      time the provider is contacted.
  • Answer      phones and maintain documentation, and files as needed.
  • Process      external referrals according to grants, including Komen, WWC, CCSP.
  • Remote      Sites:
    • Knowledgeable       of programs available and services provided.  Problem solve when questions arise.


Safety/Risk Management:

  • Adheres to health center      safety, infection control and hazardous waste procedures.
  • Maintains patient      confidentiality at all times in accordance with HIPAA regulations.
  • Remote Sites:
    • Supports and contributes       to effective safety and risk management by following policies and       procedures, ensuring a safe environment, and promoting accident       prevention.


General Employee Responsibilities:

  • Participate in Quality Improvement processes and activities in the organization.
  • Embrace the mission, vision and values of the Board of Directors of Mountain Family Health Centers
  • Maintain patient confidentiality at all times in accordance with HIPAA regulations.
  • Competent in use of electronic media for communication within the health center:  electronic health record, electronic practice management software, e-mail and IM.
  • Participates in Quality Improvement processes.


Scheduler Duties (Remote Sites): 

When necessary, performs scheduler duties of Medical Assistant, including:

  • Perform      general office duties such as filing, coping, faxing and answering      multiple line phone system. 
  • Follow      procedures for delivering messages and transferring calls.
  • Accurately      schedule appointments.
  • Process      patients through appointments and update demographic, insurance      information and patient information in EPM.
  • Call      to remind patients of appointment.  Send cards to no-shows.
  • Contact      appropriate staff members when emergencies arise.


Patient Registration & Collections (Remote Sites):

When necessary, performs registration duties of Medical Assistant, including

  • Complete new patient registration.
  • Verify established patient demographics,      including payer information, updating privacy form and UDS information on      the UDS tab.
  • Review and address issues on Patient      Alert Screen.
  • Collection of patient co-pays, at time      of office visit, and posting to daily batch.
  • Notify clinical care staff of patient’s      arrival.
  • Provide patients with information      related to financial assistance programs.
  • Preparation of daily cash collections      log and batch prepared for deposit.
  • Educate and screen for eligibility for      financial programs.
  • Balance daily cash drawer.


  • Graduate of an approved Training Program for Medical Assistants, or three years relevant experience.
  • High School diploma or equivalent.   
  • Minimum three year of satisfactory work performance in a family practice setting preferred.
  • Current Basic Life Support Certification.
  • Ability to establish and maintain effective, courteous working relationships with patients, staff and others.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to work in professional manner.
  • Ability to understand and present verbal instructions and to exchange verbal information is essential.


Working Environment/Physical Activities:

  • Requires long periods of standing.
  • Requires ability to lift, carry, push and pull up to 35 pounds.
  • Requires ability to use routine office equipment such as computer and telephone.
  • Requires ability to stoop, kneel, bend, crouch and reach.
  • Requires sufficient near-vision to be able to read documents and computer screen.
  • Requires ability to comprehend both oral and written communications.
  • O.S.H.A. Category 1:  All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of these fluids.
  • HIPAA Classification:  Unrestricted Access: A workforce member with unrestricted access will have full access to patient’s protected health information, including the patient’s entire medical record, for patient care purposes. 

Additional Information