Clinic Operations Manager

  • Basalt, CO
  • Full-time

Company Description

Mountain Family Health Centers (MFHC) are in Glenwood Springs, Basalt, Rifle and Black Hawk Colorado. Each community health center is as unique as the town in which it is located, but all share the same mission:

“To provide high quality, integrated primary, behavioral, and dental health care in the communities we serve, with special consideration for the medically underserved, regardless of ability to pay.

Job Description

The Nurse Clinic Supervisor for Mountain Family Health Centers (MFHC) supervises and manages the clinical support staff, to ensure effective and competent patient care and efficient patient flow. Assists with implementing the operations and strategic planning of patients/customers services, human resources and financial management for the health centers and nursing areas. Collaborates with all departments to ensure regulatory compliance at all clinic and organizational levels.


Supervisory & General Operations

  • Responsible for hiring, orientation, supervising and evaluation of clinical, non-provider care team staff.
  • Collaborates with the Staff Nurse(s), Lead Medical Assistant and Site Lead Provider to develop and integrate the quality and individual health center plans and strategies into overall organizational plans to achieve maximum clinical output and contribution to the corporate strategy.
  • Ensures a working environment that promotes growth, ensure high quality, cost effective patient care and job satisfaction for clinical staff.
    • Plans and facilitates monthly care team meetings.
    • Responsible for purchasing health center supplies in a cost effective manner.
    • Responsible for oversight of clinical aspects of the health center, i.e. coordinating maintenance of equipment adhering to OSHA standards, ACO’s, PCMH and NCQA III.
    • Maintains good rapport with patients, medical staff and other departments
    • Responsible for budget development, staffing requirements, and cost containment.
    • Participate in internal committees as needed including the quality improvement program for the site.
    • Responsible for oversight of contract compliance for programs such as CWCCI, Komen and CCSP.
    • Adheres to the infection control policies and procedures.
    • Participate in Quality Improvement processes and activities in the organization.
    • Participates in Nursing Leadership Committee.
    • Maintain patient confidentiality at all times in accordance with HIPAA regulations.
    • Competent in use of electronic media for communication within the health center: electronic health record, electronic practice management software, e-mail and IM.
  • Utilizes appropriate chain of command.
  • Consistently demonstrates strict adherence to policies and procedures concerning patient/ confidentiality and release of information.
  • Embraces the mission, vision and values of Mountain Family Health Centers.
  • Maintains a professional appearance and good hygiene.


  • Promotes teamwork as demonstrated by support for each other, the patient/family, team and community resources.
  • Coordinates cooperatively with the treatment team and community resources for productive problem solving and high quality patient care.
  • Acts as a resource, communicating appropriate knowledge, skills and conduct.
  • Remains calms and tactful during stressful situations.
  • Demonstrates sound clinical judgment when delegating responsibilities to Medical Assistants and Licensed Practical Nurses.
  • Is constructive in making suggestions and addressing issues.
  • Supervises a team of medical assistants and/or LPN’s for assistance related to patient care flow, health center issues, etc.
  • Responsible for case management as patient care issues surface.
  • Shares expertise and collaborates with all health center staff at every level in a positive and compassionate manner.
  • Orient and/or mentor new employees.

Clinical Assessment

  • Demonstrates assessment and identification of patient/family health needs.
  • Assists with assessing the patient to facilitate care planning and identification of problems.
  • Utilizes data collected and reported by providers, other clinical support staff, patients/families/significant others, other disciplines and community agencies.
  • Reviews payer sources and requirements that may affect patient care.
  • Demonstrates the knowledge and skills necessary to provide care appropriate to the patient’s age (i.e. knowledge of growth and development, treatment and care options).
  • Demonstrates a strong knowledge of nursing practice and procedures.
  • Demonstrates the ability to teach and assess patient learning, including informational handouts.
  • Provides clear and concise patient education and instruction in understandable terms.
  • Demonstrates sound knowledge base in age-related care, concepts and ability to provide education to patient/family or staff as needed.
  • Documents relevant information in the EHR according to MFHC and nursing requirements.
  • Asks for assistance when necessary.
  • Obtains necessary vital signs and history information from patient/family/guardian.
  • Completes EHR and hard-copy forms as appropriate.
  • Consistently follows telephone triage procedure, including thorough documentation and notifying provider in a timely manner (if indicated).
  • Assists with making referrals and assuring process is completed.

Clinical Skills

  • Prepares rooms, equipment and patients for office visit/procedures (i.e. cleaning and setting up exam room/procedure room/equipment, providing patient instruction).
  • Knowledgeable regarding equipment necessary for various procedures.
  • Consistently plans ahead to insure availability and readiness of supplies and equipment.
  • Competently assists providers with confidence and in anticipation of provider needs.
  • Performs lab tests in accordance with MFHC, state, and safety practices, including infection control and sharps disposal.
  • Maintains proper documentation in a timely manner.
  • Notify provider of any abnormal test result in a timely manner.
  • Assists in maintaining medical records and health center tracking logs.
  • Knowledgeable of grant programs/payer sources and services covered. Problem solve when issues arise re: covered services or payer sources.


  • Acts as a patient/family advocate.
  • Relates the plan of care to the patient/family, provides them with written information and communicates updates and changes as needed
  • Communicates patient’s health status accurately in verbal and written reports to appropriate health care providers (i.e. nurse supervisor, providers)

Communicates effectively, courteously and collaboratively with patient/family, providers, supervisors, co-workers, and external vendors.

  • Promotes and demonstrates effective, open and honest communication skills.
  • Consistently uses appropriate channels in communication.
  • Promotes positive teamwork and cohesiveness between staff members and other health care providers.
  • Understands needs and characteristics of various age groups and communicates effectively with them.
  • Functions effectively as team leader for Medical Assistants and LPN’s.
  • Maintains patient confidentiality.
  • Maintains objectivity and constructively deals with problem situations.
  • Demonstrates ability to establish and maintain effective positive working relationships with patients, families, co-workers and the public.
  • Respects various differences in communication, i.e. language, culture, gender and family structure.

Service Excellence

  • Provides quality nursing care and maintains a positive, helpful attitude to patients/family, providers and co-workers.
  • Seeks to establish a working relationship with a positive attitude that enhances open communication.
  • Demonstrates an awareness of and commitment to the common goal of providing excellent patient care.
  • Participates in and supports team meetings and activities.
  • Maximizes productivity through efficient actions and time management.
  • Embraces the mission, vision and values of the Board of Directors of Mountain Family Health Centers.
  • Provides feedback to co-workers and providers in a sensitive, private manner if breaches in Service Excellence are noted.


  • Sick time does not exceed MFHC policy parameters.
  • Gives criticism to others in a private, constructive manner when necessary and accepts criticism in a positive, self-developmental manner.
  • Follows through on assignments to completion, and reports concerns and issues to enhance future care.
  • Utilizes appropriate chain of command.
  • Does not allow social interaction to interfere with health center workload.
  • Consistently demonstrates strict adherence to policies and procedures concerning patient/ confidentiality and release of information.
  • Consistently reports to work on date and time scheduled without incurring tardiness.
  • Takes and returns from scheduled breaks and meal breaks in a timely manner.
  • Maintains a professional appearance and good hygiene.
  • Takes responsibility for own actions.
  • Participates in related professional educational opportunities.
  • Participates in Quality Improvement projects when applicable.
  • Shares expertise with all health center staff at every level in a positive manner.
  • Demonstrates a thorough understanding and knowledge of a situation prior to taking action.
  • Demonstrates a “team” concept approach to work by willingly and enthusiastically assisting co-workers with other duties to support patient care (i.e. assisting co-workers, answering telephones).
  • Consistently follows infection control standards.
  • Knowledgeable regarding medications and related dosages.
  • Accepts supervision in a constructive manner.

Safety/Risk Management

  • Supports and contributes to effective safety and risk management by following policies and procedures, ensuring a safe environment, and promoting accident prevention.
  • Identifies patient situations indicative of high clinical, financial and/or liability risk.
  • Adheres to health center safety, infection control and hazardous waste procedures.
  • Participates in Emergency Response Plan roles and responsibilities.
  • Maintains patient confidentiality at all times in accordance with HIPAA regulations.

Self-Development & Education

  • Attends and satisfactorily completes annual mandatory in-services and educational programs.
  • Participates in on-going continuing education and in-services.
  • Participates in related professional educational opportunities.



  • B.S. Nursing degree– 4 year nursing program preferred.
  • Previous medical management or supervisory experience required.
  • Possesses a valid license to practice as a Registered Nurse in the State of Colorado. BLS; ACLS.
  • Minimum two (2) years in a family practice or outpatient setting.
  • Basic nursing assessment skills; knowledge of pharmaceutical basics and knowledge of laboratory procedures necessary.
  • Urgent care experience preferred
  • Ability to work independently.
  • Excellent problem solving and mediating skills.
  • Excellent oral and written communication skills.
  • Excellent organizational and customer service skills. 
  • Ability to understand and present verbal instructions and to exchange verbal information.
  • Computer knowledge including familiarity with the Internet, e-mail, MS Windows and MS applications such as Word, Excel and Outlook. 
  • Ability to establish and maintain effective, courteous working relationships with patients and other staff team members.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to travel to other locations and to meetings outside of the service area.


Working Environment/Physical Activities:

  • Job offer contingent on being free of active tuberculosis.  This job requires initial two-step testing within the first month of employment.
  • Must be able to regularly travel among all MFHC sites
  • Must be able to travel to and attend conferences
  • Duties may include some occupational risk with exposure to chemicals, bodily fluids, and injury from medical equipment.
  • Requires lifting, pushing, pulling and carrying up to 30 pounds.
  • Requires ability to hear routine conversations.
  • Requires movement from room to room.
  • Requires periods of standing and walking.
  • Requires sufficient near vision to be able to read documents and computer screen.
  • Requires ability to stoop, kneel, bend, crouch and reach.
  • Requires ability to comprehend both oral and written communications.
  • O.S.H.A. classification Category 1:  All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of these fluids.
  • HIPAA Classification:  Unrestricted Access: A workforce member with unrestricted access will have full access to patient’s protected health information, including the patient’s entire medical record, for patient care purposes.