- Glenwood Springs, CO
Mountain Family Health Centers (MFHC) are in Glenwood Springs, Basalt, Rifle and Black Hawk Colorado. Each community health center is as unique as the town in which it is located, but all share the same mission:
“To provide high quality, integrated primary, behavioral, and dental health care in the communities we serve, with special consideration for the medically underserved, regardless of ability to pay.”
Utilize professional nursing theory and the nursing process to implement, coordinate and direct patient care and auxiliary nursing care activities, using a community health center primary care model.
- Acts as a patient/family advocate.
- Relates the plan of care to the patient/family, provides them with written information and communicates updates and changes as needed.
- Communicates patient’s health status accurately in verbal and written reports to appropriate health care providers (i.e. nurse supervisor, providers).
- Communicates effectively, courteously and collaboratively with patient/family, providers, supervisors, co-workers, and external vendors.
- Promotes and demonstrates effective, open and honest communication skills.
- Consistently uses appropriate channels in communication.
- Promotes positive teamwork and cohesiveness between staff members and other health care providers.
- Understands needs and characteristics of various age groups and communicates effectively with them.
- Functions effectively as team leader for Medical Assistants and LPN’s.
- Maintains patient confidentiality.
- Maintains objectivity and constructively deals with problem situations.
- Demonstrates ability to establish and maintain effective positive working relationships with patients, families, co-workers and the public.
- Respects various differences in communication, i.e. language, culture, gender and family structure.
- Demonstrates assessment and identification of patient/family health needs.
- Assists with assessing the patient to facilitate care planning and identification of problems.
- Utilizes data collected and reported by providers, other clinical support staff, patients/families/significant others, other disciplines and community agencies.
- Reviews payer sources and requirements that may affect patient care.
- Demonstrates the knowledge and skills necessary to provide care appropriate to the patient’s age (i.e. knowledge of growth and development, treatment and care options).
- Demonstrates a strong knowledge of nursing practice and procedures.
- Demonstrates the ability to teach and assess patient learning, including informational handouts.
- Provides clear and concise patient education and instruction in understandable terms.
- Demonstrates sound knowledge base in age-related care, concepts and ability to provide education to patient/family or staff as needed.
- Documents relevant information in the EHR according to MFHC and nursing requirements.
- Asks for assistance when necessary.
- Obtains necessary vital signs and history information from patient/family/guardian.
- Completes EHR and hard-copy forms as appropriate.
- Consistently follows telephone triage procedure, including thorough documentation and notifying provider in a timely manner (if indicated).
- Assists with making referrals and assuring process is completed.
- Prepares rooms, equipment and patients for office visit/procedures (i.e. cleaning and setting up exam room/procedure room/equipment, providing patient instruction).
- Knowledgeable regarding equipment necessary for various procedures.
- Consistently plans ahead to insure availability and readiness of supplies and equipment.
- Competently assists providers with confidence and in anticipation of provider needs.
- Performs lab tests in accordance with MFHC, state, and safety practices, including infection control and sharps disposal.
- Maintains proper documentation in a timely manner.
- Notify provider of any abnormal test result in a timely manner.
- Assists in maintaining medical records and health center tracking logs.
- Knowledgeable of grant programs/payer sources and services covered.
- Problem solve when issues arise re: covered services or payer sources.
- Provides quality nursing care and maintains a positive, helpful attitude to patients/family, providers and co-workers.
- Seeks to establish a working relationship with a positive attitude that enhances open communication.
- Demonstrates an awareness of and commitment to the common goal of providing excellent patient care.
- Participates in and supports team meetings and activities.
- Maximizes productivity through efficient actions and time management.
- Embraces the mission, vision and values of the Board of Directors of Mountain Family Health Centers.
- Provides feedback to co-workers and providers in a sensitive, private manner if breaches in Service Excellence are noted.
- Sick time does not exceed MFHC policy parameters.
- Gives criticism to others in a private, constructive manner when necessary and accepts criticism in a positive, self-developmental manner.
- Follows through on assignments to completion, and reports concerns and issues to enhance future care.
- Utilizes appropriate chain of command.
- Does not allow social interaction to interfere with health center workload.
- Consistently demonstrates strict adherence to policies and procedures concerning patient/ confidentiality and release of information.
- Consistently reports to work on date and time scheduled without incurring tardiness.
- Takes and returns from scheduled breaks and meal breaks in a timely manner.
- Maintains a professional appearance and good hygiene.
- Takes responsibility for own actions.
- Participates in related professional educational opportunities.
- Participates in Quality Improvement projects when applicable.
- Shares expertise with all health center staff at every level in a positive manner.
- Demonstrates a thorough understanding and knowledge of a situation prior to taking action.
- Demonstrates a “team” concept approach to work by willingly and enthusiastically assisting co-workers with other duties to support patient care (i.e. assisting co-workers, answering telephones).
- Consistently follows infection control standards.
- Knowledgeable regarding medications and related dosages.
- Accepts supervision in a constructive manner.
- Promotes teamwork as demonstrated by support for each other, the patient/family, team and community resources.
- Coordinates cooperatively with the treatment team and community resources for productive problem solving and high quality patient care.
- Acts as a resource, communicating appropriate knowledge, skills and conduct.
- Remains calms and tactful during stressful situations.
- Demonstrates sound clinical judgment when delegating responsibilities to Medical Assistants and Licensed Practical Nurses.
- Is constructive in making suggestions and addressing issues.
- Supervises a team of medical assistants and/or LPN’s for assistance related to patient care flow, health center issues, etc.
- Responsible for case management as patient care issues surface.
- Shares expertise and collaborates with all health center staff at every level in a positive and compassionate manner.
- Orient and/or mentor new employees.
- Supports and contributes to effective safety and risk management by following policies and procedures, ensuring a safe environment, and promoting accident prevention.
- Identifies patient situations indicative of high clinical, financial and/or liability risk.
- Adheres to health center safety, infection control and hazardous waste procedures.
- Participates in Emergency Response Plan roles and responsibilities.
- Maintains patient confidentiality at all times in accordance with HIPAA regulations.
- Attends and satisfactorily completes annual mandatory in-services and educational programs.
- Participates in on-going continuing education and in-services.
- Participates in related professional educational opportunities.
General Employee Responsibilities:
- Participate in Quality Improvement processes and activities in the organization.
- Embrace the mission, vision and values of the Board of Directors of Mountain Family Health Centers
- Maintain patient confidentiality at all times in accordance with HIPAA regulations.
- Competent in use of electronic media for communication within the health center: electronic health record, electronic practice management software, e-mail and IM.
- Supervises MA’s and LPN’s.
- Registered Nurse with two (2) years’ experience in primary outpatient care preferred.
- Current Colorado license.
- Current B.L.S. certification.
- Demonstrate excellent communication, assessment and problem solving skills.
- Demonstrate strong knowledge in nursing practices and procedures.
- Demonstrate a strong knowledge of medical equipment, nursing procedures, documentation, patient education and knowledge of community resources.
- Competent in general office skills such as computers, faxes, telephones and copy machines.
- Competent in computer skills and EHR/EPM use.
- Ability to organize and prioritize work load.
- Maintain effective and positive professional working relationship with staff and patients at all times.
- Ability to understand and respond effectively and with sensitivity to special populations served by MFHC.
- Ability to work under pressure in a fast-paced environment.
- Ability to travel to other locations and to meetings outside of the service area.
- Ability to work flexible hours to meet job requirements.
- Bi-lingual in English/Spanish preferred.
Working Environment/Physical Activities:
- Job offer contingent on being free of active tuberculosis.
- Requires the ability to lift up to 30 pounds.
- Requires ability to hear routine conversations.
- Requires periods of standing and walking while seeing patients.
- Requires sufficient near vision to be able to read documents and computer screen.
- Requires movement from room to room.
- Requires ability to stoop, kneel, bend, crouch and reach.
- Requires ability to comprehend both oral and written communications.
- O.S.H.A. classification Category 1: All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of these fluids.
- HIPAA Classification: Unrestricted Access: A workforce member with unrestricted access will have full access to patient’s protected health information, including the patient’s entire medical record, for patient care purposes.