Move One provides time-critical supply chain solutions in the areas of logistics, relocation and moving. Our strategically positioned international offices and partners deliver a door-to-door service unparalleled in the industry. Global experience and on the ground local expertise combined with technological innovation allows us to develop tailored products to meet the needs of our clients. Founded in 1992, Move One has grown aggressively through its pursuit of new markets and results-driven company culture. Head quartered in Dubai UAE, Move One is geographically positioned for further expansion in the logistics world.

SPECIFIC DUTIES/RESPONSIBILITIES

To carefully and accurately survey the volume of household goods shipments, educate potential clients, sell moving services and provide excellent customer service to assure the client chooses Move One as their preferred moving company.

Accurately estimate the volume of a household goods consignment.

Sell the household goods moving services products for exports, imports, UAE domestic, storage and business moving services.

Sell insurance service in line with above moving services.

Provide customers with reliable and useful information regarding the (domestic and/or international) moving process.

Provide excellent Customer Service to ensure customer issues are resolved.

Carry out pre-move surveys anywhere in the UAE that are booked and scheduled by Sales, Move Coordinators or the Operations Manager.

Estimate accurately.

Work closely with the quoting department to ensure accurate quotes are generated for the potential client.

Ensure all proposals are sent to potential clients within 48 hours of completion of survey.

Routinely and systematically follow-up on all surveys and convert a minimum of 55% of all completed surveys as well as total surveyed volume / revenue potential.

Document all survey and customer data in the Intrack system.

Liaise with the sales team, customer care manager and operations manager to ensure that all information relating to a booked move is being noted and any special requirements taken into account.

Ensure the maintenance of effective relationships with clients.

Ensure superior customer service delivery at all times and to maintain personal presentation and customer service ethics of the highest standards.

Prepare internal documentation as required ensuring that the operations department is correctly advised of packing and uplift of export consignments.

Recognize and act upon sales leads which relate to other business units, whether directly of benefit to the UAE operation or not.

Attend sales, operational and review meetings as necessary to analyze sales and operational performances in comparison to planned objective

Attend and participate in (department) meetings as required.

Other duties as reasonably assigned.

REQUIREMENTS

Minimum two years moving and/or sales experience preferred.

Packing experience – especially for fine arts and/or antiques – preferred.

Strong sales and customer service skills are essential

Valid driving license in the country of employment.

Fluent written and spoken English is essential

Excellent verbal communication skills.

Preference for college graduate or equivalent.

Strong level of computer knowledge / literacy.

Attention to detail; strong math skills.

Demonstrated ability to work in a proactively diverse and inclusive organization.

Strong personal and professional presentation styles.

Ability to operate a tablet PC during face-to-face home surveys.

All your information will be kept confidential according to EEO guidelines.