Customer Service Representative
- Full-time
Company Description
Are you looking for a great career with a growing company?
We are a leader in large format, digitally printed wall murals (i.e. wall graphics). In business for over forty years, we have an active online presence through our e-commerce website and social media. If you are looking for a fun, trend-forward company with a positive working environment, then Murals Your Way is the right place for you!
Job Description
Summary:
You will primarily be responsible for delivering a tremendous customer experience to our home customers by handling incoming inquiries and taking orders via telephone and email.
Responsibilities:
- Be the first point of contact for incoming inquiries from home customers
- Assist customers through insightful questions and providing expert knowledge regarding product materials, installation, navigating the website, images, pricing, lead time, etc.
- Take orders from customers who prefer to place their orders over the phone.
- For inquiries from business customers, direct them to our Account Managers.
- Assist Account Managers with fulfillment of sales collateral, processing returns, searching for images, preparing for customer meetings, etc.
Qualifications
Qualifications
- Experienced with customers and great at serving them
- Must be positive, enthusiastic and collaborative
- Organizedand detail-oriented
- Self-starter with an entrepreneurial spirit
- Positive, interested in décor, high energy, and eager to learn
Additional Information
What You Can Expect From Murals Your Way:
- Competitive base salary
- Industry leading products and services
- Fast-paced, entrepreneurial environment
- Healthy work-life balance
- Casual dress code
Employee Benefits Include:
- 401(k) with company match
- Employer paid Life, AD&D and Long Term Disability insurance
- Unique Travel Dollars companywide incentive program
- Employer contribution towards a health club membership
Your application must include a cover letter explaining why you are a good fit for the job. Any applications without a cover letter will not be considered.