Customer Service Representative

  • Full-time

Company Description

Are you looking for a great career with a growing company? 

We are a leader in large format, digitally printed wall murals (i.e. wall graphics). In business for over forty years, we have an active online presence through our e-commerce website and social media. If you are looking for a fun, trend-forward company with a positive working environment, then Murals Your Way is the right place for you!

Job Description

Summary:

You will primarily be responsible for delivering a tremendous customer experience to our home customers by handling incoming inquiries and taking orders via telephone and email.  

Responsibilities:

  • Be the first point of contact for incoming inquiries from home customers
  • Assist customers through insightful questions and providing expert knowledge regarding product materials, installation, navigating the website, images, pricing, lead time, etc.  
  • Take orders from customers who prefer to place their orders over the phone.   
  • For inquiries from business customers, direct them to our Account Managers. 
  • Assist Account Managers with fulfillment of sales collateral, processing returns, searching for images, preparing for customer meetings, etc.

Qualifications

Qualifications

  • Experienced with customers and great at serving them
  • Must be positive, enthusiastic and collaborative
  • Organizedand detail-oriented
  • Self-starter with an entrepreneurial spirit
  • Positive, interested in décor, high energy, and eager to learn

Additional Information

What You Can Expect From Murals Your Way:

  • Competitive base salary
  • Industry leading products and services
  • Fast-paced, entrepreneurial environment
  • Healthy work-life balance
  • Casual dress code

Employee Benefits Include:

  • 401(k) with company match
  • Employer paid Life, AD&D and Long Term Disability insurance
  • Unique Travel Dollars companywide incentive program
  • Employer contribution towards a health club membership

Your application must include a cover letter explaining why you are a good fit for the job. Any applications without a cover letter will not be considered.