Customer Solutions Engineering Lead
- 4053 18th St, San Francisco, CA 94114, USA
MyTime is a fully integrated scheduling, payments, and automated marketing platform, specializing in large multi-location chains and franchises. Our mission critical software -- which includes in-store scheduling and online booking, client record management, email and SMS marketing, and a full point of sale for handling payments -- is used in every aspect of the customer journey. Our customers rely on their service businesses to remain competitive in the age of Amazon, and they need a next generation POS to help them achieve this growth. We aspire to be the “operating system” of their business.
We also made it easy to plug our online booking, payments and messaging capabilities into the places customers are found today, including Google Search, Facebook, Instagram, and the merchants’ own websites and mobile apps. Upon adopting MyTime, our customers see average revenue growth of up to 30% through improved operational efficiency, greater customer retention, and access to new customer acquisition channels.
Our product is used at over 14,000 locations across the globe, ranging from single-location sole proprietors to multi-billion dollar Fortune 500 chains. As a completely cloud-based solution, MyTime is designed for quick and easy deployments. It’s lauded for its ease-of-use and short ramp-up time, having won numerous awards such as the Best Commerce Product of 2017 from the Local Search Association.
MyTime is backed by Upfront Ventures and Khosla Ventures and was founded by Ethan Anderson, a successful serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot.
Come help us realize our vision of becoming the world’s leading online scheduling and local commerce platform!
You will lead the effort to design and develop data migration tools and processes that enable new customers to go live with MyTime's Point of Sale / Appointment Scheduling / CRM solution. New customers cannot go live on our platform until you’ve completed your work, so this role is vital to the growth of the company.
You’ll work with the SAAS implementation manager to understand the customer's needs and integration points. You’ll need to be creative and detail oriented as you develop custom approaches to extract, convert and migrate data such as clients, appointments and transactions from legacy systems into MyTime. You'll need to determine when MyTime will be the master and when we will be a client of another system with real-time or asynchronous connections. In some cases, you'll also lead or assist with software development of custom features for the client that are 'must haves' before they can go live.
As a software engineer, you should be generally passionate about coding and have an interest in building applications with high usability, scalability, and test coverage. In your everyday work, you should continuously contribute to good overall software design with the goal to achieve a highly structured large scale software product. You should also maintain a high awareness of development industry trends and best practices.
In addition to your passion for coding, you should also want to help in other aspects of building a new company: Designing features, making good product decisions, and building a culture of excellence. We’re seeking engineers who are ready to attack deep technical challenges as well as have an impactful role in product and company development!
Execute specific data migration tasks utilizing both manual and scripted processes
Develop and maintain web scrapers that can accurately pick up data elements and import them into the right database fields
Investigate legacy software products to figure out the best approach for data extraction
Implement a migration pipeline between two enterprise systems, likely using a data integration platform and in some cases a continuous syncing solution
Create individual data migration jobs to move portions data based on the needs of different customers go-live date
Write field-level transformation and validation code to allow data to flow reliably
Be responsible for verifying the pipeline is acting predictably: validate at each stage of migration, and generate reconciliation reports
Minimum 2 years of software implementation or technical solutions experience; knowledge of Ruby on Rails and AngularJS, a plus
Intermediate to expert proficiency with analysis and migration of SQL databases
Experience pipelining data in an imperfect environment—retrying through rate limits, http errors, network issues, etc.
Experience with agile software development environments
- Excellent written and verbal communication skills, fluent in English
MyTime provides a competitive salary and a transparent and exciting startup culture that is singularly focused on empowering people to make an impact in their jobs. This position can be remote but must be in one of the US time zones.