- 695 Riverside Dr, Clayton, NY 13624, USA
When it comes to keeping our vehicles on the roads, nobody has the Know How like NAPA. For more than 85 years, the National Automotive Parts Association has been empowering the industry with quality parts and supplies.
Today, there are more than 6,000 NAPA AUTO PARTS Stores. About 1,000 of them are corporate owned, and Genuine Parts Company is the employer for these locations. However, there are about 5,000 independently owned and operated NAPA AUTO PARTS Stores where individual store owners are the employer. This position is through an independently owned and operated store.
What we need from you:
Create a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
Provide daily leadership and creating and sustaining a culture of employee engagement
Partner with the Store Manager to drive company owned store initiatives which will drive our profits
Be energetic and have a passion for automotive parts
In order to be a successful Assistant Store Manager, we are looking for someone who has strong experience in the following areas:
Lead a successful team and manage in our fast-paced retail stores
Manage store operations to maximize sales, profits and customer service
Build, coach, train and engage crew team to deliver superior levels of customer care and business results
Inventory protection, asset management and operational issues
Overall cleanliness and readiness of vehicles, sales floor, stock room and outside areas
Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone
Maintain a safe environment for all
Requires demonstrated leadership in the automotive after-market service industry, preferably an automotive parts department, dealership, jobber or retail establishment. Experience in heavy duty parts and service or paints is also a plus.
High school diploma or equivalent. Technical school and/or college degree a plus.
Possesses high character and always deals fairly with both employees and customers.
Provides strong leadership to the operation to create a high performance team via customer focus, open communication, a willingness to coach and provide feedback.
Possesses personal drive, self-motivation and initiative to accomplish company goals.
Enjoys working with people in a fast-paced setting; is competitive yet has the ability to work calmly under pressure.
Insures proper maintenance and protection of Company store facilities, equipment, inventory and other physical assets of the Company.
Possesses a willingness and ability to learn.
Possesses analytical problem solving skills.
Is able to work flexible hours including weekends and holidays as required by customer business needs.
Possesses an understanding of purchasing and solid negotiation skills.
Possesses strong customer relationship management skills.
Capable of operating point-of-sale system and cataloging.
Able to use the adding machines and process cash, check and credit card transactions.
Able to speak clearly and listen attentively.
Able to work on feet (stand and walk) for entire assigned work shift.
Capable of lifting and moving parts and boxes of up to 60 pounds.
Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary.
Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
Able to turn brake drums and rotors, and repair/make up air conditioning and hydraulic hose assemblies (if appropriate).
ASE Parts Certification... a plus ... but not reqired at the time of hire... will be required after the first 6 mths.
Clean NYS Drivers License