Automotive Parts Counter Sales

  • Sam Rittenberg Blvd, Charleston, SC, USA
  • Full-time

Company Description

We are continuing to grow in Charleston!

We are NAPA Auto Parts Inc. We are a locally owned and operated family business serving the Tri-County area for over 40 years.

When it comes to keeping our vehicles on the roads, nobody has the Know How like NAPA. For more than 90 years, the National Automotive Parts Association has been empowering the industry with quality parts and supplies.

 

Today, there are more than 6,000 NAPA AUTO PARTS Stores. About 1,000 of them are corporate owned, and Genuine Parts Company is the employer for these locations. However, there are about 5,000 independently owned and operated NAPA AUTO PARTS Stores where individual store owners are the employer. This position is through an independently owned and operated store.

Job Description

Provide Prompt and courteous service to all customers and potential customers of the store. This includes walk-in, delivery customers and telephone shoppers! 

SPECIFIC JOB DUTIES

1. Appropriate sales practices

a. Practice effective communications on telephone or in person.

b. Demonstrate knowledge of products.

c. Demonstrate ability to understand customers' needs-have related sales knowledge. 

d. Demonstrate knowledge of current sales promotions and ability to process consumer rebates.


2. Maintain customer satisfaction

a. Satisfactorily service all customers.

b. Secure the "right part" the first time.

c. Handle difficult customers and problems in a complimentary manner.

d. Route deliveries in a timely manner.

e. Utilize local buyout/pickup service.

f. Report any problems immediately to management.


3. Demonstrate professional attitude, conduct and appearance

a. Demonstrate a pleasant, helpful personality; smile!

b. Adhere to the stores policies, conduct code, and appearance and dress standards.


4. Maintain TAMS computer abilities

a. Demonstrate ability to use the TAMS catalog and system.

b. Effectively use the TAMS point-of-sale invoicing/cash drawer.

c. Process credit card transactions using the credit card processing equipment.

d. Practice asset security/loss prevention controls.

e. Demonstrate knowledge of customer pricing methods used by the store.


5. Provide sales support functions

a. Process salesperson's customer stock orders.

b. Check in store stock orders.

c. Report all overages/shortages/damaged merchandise.

d. Assist outside salesperson, if required.

e. Assist in displaying, pricing, and stocking of merchandise.

f. Share responsibility for store maintenance and cleanliness.


6. Participate in training and company meetings

a. Complete all job prerequisite training.

b. Complete all on-the-job training activities.

c. Participate in training when offered.

d. Improve technical and product knowledge necessary to achieve ASE "parts specialist" Certification.


7. Perform all other associated tasks as assigned by management

a. Take initiative to find things to do.

b. Work with others as a team.

c. Take pride in yourself, the job you do, and the company you work for.


Qualifications

Able to establish and maintain good relations with customers

Demonstrate excellent communication and organizational skills in a professional manner

Must be available to work weekends

Must have a Minimum of 6 mos customer service experience which included cash, check and credit card transactions.

Previous auto/truck parts experience a must

ASE Certification is a plus

Spanish speaking is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

We offer the following programs:

401K Match, Health Insurance Program, HSA Program, Paid Holidays, Online Education