Security & Customer Service Manager
- Melbourne VIC, Australia
NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX200 listed company with eight, soon to be eleven, data centres in five capital cities.
At NEXTDC, we know that our success depends on the talents of our people and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do and we are committed to our mission to be the leading customer-centric data centre services company.
The Customer Service Manager is a critical role in our business, being the driving force of our Customer First value by managing and delivering a world class customer experience. As the Security & Customer Service Manager you will be on the ground managing the day-to-day operations of our Customer Service teams in both our Melbourne locations (Tullamarine & Port Melbourne).
You will work collaboratively with your team and stakeholders across the wider business to create an environment that promotes continuous improvement in security, the customer experience and operational excellence.
In this role you will not only be a manager but a leader and mentor to your team members by empowering them to be the best that they can be. You will also manage all recruitment, training and performance management activities for your teams.
To be successful in this role you will have 5+ years in a similar management position with the passion and drive to deliver an exceptional customer experience. Ideally in your career you would have managed a 24x7 team including managing rosters, employee performance, training and have the skills to have those hard conversations, as well as having had exposure to award and/or EBA interpretation.
This position will suit a person with experience and understanding of a high security environment. Current security license is desirable. Candidate must be an Australian Citizen due to security requirements.