Customer Service Representative ( Casual )

  • Macquarie Park NSW 2113, Australia
  • Part-time
  • Job Field: Customer Service Representative

Company Description

NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX200 listed company with five, soon to be eight, data centres in five capital cities.

At NEXTDC, we know that our success depends on the talents of our people and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do and we are committed to our mission to be the leading customer-centric data centre services company.

Job Description

Our Customer Service Representatives are responsible for providing an exceptional world-class experience for our valued customers and visitors when they set foot in our award-winning Data Centres. Embodying our Customer First value, we put our customer’s at the centre of EVERYTHING we do. In this role you will greet visitors and ensure all entry and exit processing runs smoothly and in line with facility procedures, monitor NEXTDC's facility systems, provide accurate security incident reports and resolve 1st level customer requests.

This role will be covering for our Full Time staff through periods of annual leave and absence and is paid on an hourly basis.  This could include twelve hour shifts, including night shifts.  
 

Qualifications

 

  • Previous experience with shift work (desired)
  • Strong customer service experience, face-to-face and over-the-phone
  • Excellent communication skills, written and verbal
  • Proficient in Microsoft Office suite
  • Ability to work autonomously
  • Energy and enthusiasm and willingness to learn about high density data centre power, high efficiency cooling approaches and technologies
  • Must be an Australian Citizen for Security Clearance

 

Additional Information

·       Fun work culture

·       Vital part of NextDC

·       Awesome employee benefits

·       Great opportunities to progress within company

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