Customer Service Representative (casual)

  • Tullamarine VIC 3043, Australia
  • Part-time
  • Job Field: Customer Service Representative

Company Description

At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to our exceptional people.

Today’s digitally advanced world needs an infrastructure platform to support it! NEXTDC is an ASX200 listed technology company and we design, build and operate a national footprint of premium data centres that enable Australian and international organisations to transform their organisation digitally.

Job Description

Do you have a thirst for knowledge? Are you passionate about customer experience and going the extra mile? If working for a high-performance team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

In this role you will greet visitors and ensure all entry and exit processing runs smoothly and in line with facility procedures, monitor NEXTDC's facility systems, provide accurate security incident reports and resolve first level customer requests.


This is a casual position based at our Tullamarine data centre and you may be required to work both day and night shifts. 

Qualifications

  • Strong customer service experience, face-to-face and over-the-phone
  • Excellent communication skills, written and verbal
  • Proficient in Microsoft Office suite
  • Ability to work autonomously
  • Energy and enthusiasm and willingness to learn about high density data centre power, high efficiency cooling approaches and technologies
  • Previous experience with shift work is desirable
  • All applicants must be Australian Citizens for security clearance

Additional Information

  • Fun work culture
  • Vital part of NextDC
  • Awesome employee benefits
  • Great opportunities to progress within company
  • Being you is Powerful – it’s the NEXTDC way

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