Customer Experience Agent

  • Melbourne VIC, Australia
  • Full-time
  • Job Field: Customer Experience Agent

Company Description

NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX200 listed company with data centres in five capital cities.

At NEXTDC, we know that our success depends on the talents of our people and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do and we are committed to our mission to be the leading customer-centric data centre services company.

Job Description

As a Customer Experience Agent, you will evaluate, triage and resolve first and second level issues, as well as provide guidance and advice on all customer requests and incidents.  This will involve in-depth knowledge of NEXTDC products, services and technologies and making sure our internal systems are kept up to date with accurate information.

Working as ‘One Team’ you will support our Customer, Sales and Facility departments to ensure an exceptional experience for our valued customers. Everyday is different in the Customer Experience Centre, from assisting our front of house team with customer enquiries and access requests to monitoring critical infrastructure and triaging incidents, no two days are the same! This role is also responsible for our customer reporting requirements as well as ensuring the quality and accuracy of our Salesforce database.

Qualifications

You are passionate and enthusiastic about providing a world-class customer experience, and this will be evident through your background in customer service roles. You do not accept the phrase "but that's how it's always been done," instead you reimagine solutions, identify problems and opportunities and push through any barriers to succeed.

You thrive working in a collaborative team environment but you're also able to work autonomously, taking ownership and accountability for all aspects of your role. You're adaptable and you cope effectively with complexity and change, and you're always thinking outside the box to determine ways in which you can provide a world class customer experience for our customers. 

Additional Information

  • Fun work culture
  • Vital part of NextDC
  • Awesome employee benefits
  • Great opportunities to progress within company
  • Being you is Powerful – it’s the NEXTDC way

 

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