Business Analytics Manager

  • Chicago, IL, USA
  • Employees can work remotely
  • Full-time

Company Description

Who we are:

Despite being ranked by the World Health Organization as a top 10 most disabling condition, having a lifetime prevalence of over 2%, and causing people to be 10 times more likely to die by suicide, OCD is commonly misrepresented as a personality quirk. Moreover, the "gold-standard" treatment for OCD called Exposure and Response Prevention (ERP) has never been widely-accessible. The mission of NOCD is to ensure everyone with OCD knows they are not alone and has access to evidenced-based care. Our company started after our founders' own experience with OCD - trying to understand what was happening, going through various misdiagnoses, and finally working with an ERP specialist to get better. We recently raised a Series A round and need the help of those who are passionate about our mission to serve those with OCD.

Job Description

About the role: 

At NOCD, the Network Operations team is responsible for growing and managing our network of therapists. As a Business Analytics Manager on the Network Operations team, you will be responsible for building out deep-dive analytics for our therapist growth (acquisition channel, interview process, and onboarding), therapist engagement, and therapist efficiency functions. 

Role Responsibilities Include: 

  • Produce deep-dive analytics into three areas of the team’s responsibilities:

    • Provider growth

    • Provider engagement

    • Provider efficiency

  • Help our team drive the definition, measurement and tracking of the key strategic and operational initiatives

  • Build the analytics capabilities and drive insights from the data on a regular cadence and deliver it to executive leadership and cross-functional team; work on big pillar strategy and planning projects, including goal setting and tracking, process optimization, and data analytics reporting.

  • Uncover areas within the business to drive performance improvements to unlock growth and provide clarity towards execution.

  • Help out with other operational tasks that need more hands-on approach such as hiring, provider management and cross-functional project management



  • 3+ years of experience in consulting or business operations or product operations in tech and high-growth startups

  • Excellent data and analytical skills (fluent in SQL and Excel)

  • Passion for working closely with clinicians

  • Strong cross-functional project management skills (experiences working with product and engineering teams preferred)

  • Exceptional communication and organizational skills

  • Exceptional data presentation skills 

  • Growth-hacker mindset

  • Mission-driven and a passion for mental health

  • Experiences in cross-functional project management

Additional Information


  • Casual, challenging, and engaging startup environment with an outstanding mission-driven team atmosphere

  • Competitive compensation

  • Comprehensive benefits package, including medical, dental, vision coverage, and 401(k).

  • Flexible PTO policy

  • Awesome office on Michigan Avenue, ability to work remotely

  • Onsite amenities including a fitness center

NOCD is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation, or any other protected status in accordance with applicable law.