Support Specialist
- Chicago, IL, USA
- Employees can work remotely
- Full-time
Company Description
Despite being ranked by the World Health Organization as a top 10 most disabling condition, having a lifetime prevalence of over 2%, and causing people to be 10 times more likely to die by suicide, OCD is commonly misrepresented as a personality quirk. Moreover, the "gold-standard" treatment for OCD called Exposure and Response Prevention (ERP) has never been widely-accessible. The mission of NOCD is to ensure everyone with OCD knows they are not alone and has access to evidence-based care. Our company started after our founders' own experience with OCD - trying to understand what was happening, going through various misdiagnoses, and finally working with an ERP specialist to get better. We recently raised a Series A round and need the help of those who are passionate about our mission to serve those with OCD.
Job Description
Accept and return informational and scheduling phone calls, texts and emails with individuals interested in NOCD Support and Therapy Services in a timely manner
Educate potential patients on NOCD Services
Provide/coordinate with referral sources as appropriate, consult with Clinical team
Schedule individuals for new NOCD Services using NOCD platforms and EHR
Clearly communicate new referrals to the Clinical team
Document essential patient demographic, referral information, insurance, and contact information
Obtain insurance pre-authorizations for NOCD Services
Coordinate with Marketing, Clinical, and Billing teams
Manage and report relevant data to NOCD Senior Leadership Team
Maintain confidentiality and security
Display empathy, compassion, and cultural sensitivity
Minimum Qualifications
Bachelor degree in a mental-health or related field (e.g., psychology, social work)
6 months of related experience in a customer-service or technology related field
Desired Qualifications
Comfort and efficiency with technology
Efficient self-starter with excellent time management skills
Attention to detail, ability to multitask, clear communicator
Experience working successfully in a multidisciplinary team environment
Bilingual
Additional Information
Benefits:
Casual, challenging, and engaging startup environment with an outstanding mission-driven team atmosphere
Competitive compensation
Comprehensive benefits package, including medical, dental, vision coverage, and 401(k).
Flexible PTO policy
Awesome office on Michigan Avenue, ability to work remotely
Onsite amenities including a fitness center
NOCD is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation, or any other protected status in accordance with applicable law.