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Customer Loyalty Representatives

Draper, UT

Company Description

NPEC, LLC, located in the heart of Draper. We are a small but rapidly expanding organization; 

We have an exciting opportunity for three (3) Customer Loyalty Representatives to work various shifts.

Job Description

This position requires an individual with Call Center experience who is highly motivated, responsible and who has superior customer service and communication skills. You will be spending the majority of your day speaking with customers on the telephone and resolving an eclectic set of issues with them. These issues will include but not be limited to the following:

 

  • Updating customer information;
  • Answering billing inquiries;
  • Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
  • Performing pro active surveys with the customers over the telephone; and
  • Maintenance of the integrity of our customer’s information;

 

You will be responsible for handling customer calls in a professional and timely manner with an appreciation for the sensitivity of customer calls.

 

Qualifications

Excellent customer service and organizational skills Accuracy and speed in Customer Loyalty is an absolute must. Ability to multi-task, ability to work in a high paced environment, effective communication skills, and PC proficiency is a must.

Essential Skills Required for this Position

The ideal candidate for this position will possess the following skills and experience:

  • 1-2 years of previous customer service experience in a call center environment
  • Excellent customer service skills;
  • Superior organizational skills;
  • Accuracy and precision with respect to the notation of information;
  • High levels of Customer Loyalty and Integrity;
  • Ability to multi-task;
  • Ability to work well under pressure in a high paced environment;
  • **Must be able to pass a criminal background check**
  • Computer proficiency;

 

Additional Information

Compensation & Benefits

  • Starting pay is $10.00 p/hour
  • Medical/Dental Insurance after 90 days
  • Paid Time Off
  • Paid Holidays
  • Free Gym Membership

 

All your information will be kept confidential according to EEO guidelines.