HelpDesk / IT Support

  • New York, NY
  • Full-time

Company Description

Confidential Posting

Job Description

The HelpDesk / Jr. Network Administrator will be responsible for all IT issues related to the organization’s 125+ New York-based staff.   Primary responsibility will be to cover the Help Desk, fielding calls and e-mails for technical assistance. This position offers a unique opportunity to learn (hands-on) the technologies and concepts of today and work with hardware from leading vendors in the industry (Cisco, Netgear, Sonicwall, VMware, HP).  The Ideal candidate will show a high level of interest and desire to learn new technologies and will show a kean interest in solving the unkown.


Core Responsibilities:

  • Respond to requests for technical assistance in person, via phone or electronically
  • Follow standard helpdesk procedures
  • Diagnose and resolve technical hardware, software and networking issues
  • Research questions using available information resources
  • Redirect problems to appropriate resources
  • Identify and escalate situations requiring urgent attention
  • Stay current with system information, changes and updates


Professional Requirements:

  • 1-3 years’ experience in technical support role
  • B.S. degree in Computer Science preferred, or equivalent work experience
  • Exceptional multi-tasking skills and strong attention to detail.
  • Strong written and verbal communication skills
  • We are looking for problem solvers with a 'can do' attitude
  • Ability to quickly learning new technologies and adapt to an evolving environment
  • Attention to detail - ability to follow directions and independently work though technical challenges 

Additional Information

Technical Requirements:


  • Windows desktop troubleshooting and maintenance
  • Familiar with Windows 7/8 operating system
  • Knowledge of Active Directory administration
  • Mac OS X 
  • Mac desktop troubleshooting and maintenance
  • DNS / DHCP understanding and experience
  • Basic understanding of networking skills and concepts
  • Working knowledge of windows Server 2003 / 2008
  • Wireless technology concepts (SSID / 802.11x / Wireless Bridging)
  • Operations fundamentals (e.g. backup, etc.)
  • Familiar with Linux operating systems
  • Proficient with installation of computer hardware and software
  • Understand the concepts and fundamental use of ticketing systems
  • Excellent documentation skills
  • Good time management and progress reporting skills


  • Adobe Creative Suite
  • Unix, XML and Applescript fundamentals / familiar
  • HTML and Web CMS fundamentals
  • UNIX / LAMP server structure 
  • Visio network documentation
  • Database administration fundamentals (MSSQL & mySQL)
  • Knowledge/Familiar with virtualization technologies (VMware)