NanoComposix is a privately-held R&D and manufacturing company that develops innovative nanomaterials for research and commercial markets.  We manufacture hundreds of different variants of metal and metal-oxide core/shell nanocomposites for a wide range of applications including biosensors, medical devices, clinical diagnostics, and optical effects.  Our mission is to help our clients bring nano-enabled products to market.  We’re passionate about what we do and are looking for smart, energetic, and self-motivated individuals who take pride in their work to join our fun and innovative team in this exciting industry.  

Benefits include medical and dental insurance, paid PTO retirement plan IRA, and an annual bonus program with opportunity for stock ownership in this employee-owned business.

POSITION SUMMARY:

The successful candidate builds strong relationships with customers and serves as a liaison between customers, account managers and cross-functional groups across the company. The ideal candidate will have experience in a fast paced environment supporting numerous accounts and engaging with internal Department Managers, Key Decision Makers and internal Account Managers and Business Development Managers. Contributes to the company’s ability to meet sales goals by driving and building key relationships and exceptional customer experiences. 

RESPONSIBILITIES:

• Provide high level support Territory Account Managers; drive  issue resolution  and anticipate needs, provide clear communication and follow-up on actions
• Order entry and maintenance: entering and tracking sales orders, leads, returns, credits, debits, e-commerce orders, and general backlog management
• Navigate multiple systems responding to customer or cross-functional inquiries, team support through cross-functional collaboration with issue escalation and resolution, completing required support documentation 
• Answer questions and product inquiries via phone, email on the use and performance of nanoComposix products 
•  Maintain a strong understanding of nanoComposix’s nanomaterial catalog, nanomaterial properties, and,  synthetic & characterization capabilities
• Confer with nanoComposix's scientific team (Research Associates & Scientists) to provide customers with accurate response for technical information inquiries
• Handle inbound inquiries through phone/email for both internal and external parties to help support and drive solutions
• Cross-territory account support including, but not limited to, order management, support processes, customer/sales collaboration, service/field support activities, internal cross-functional project/process management
• Adapt readily to change and navigate systems with efficiency
• Excel in a high-volume, fast paced, demanding environment. Manage queues, emails, cases, and work orders on a daily basis. Prioritize and respond quickly to assist customers and field service teams. Excellent follow-through required
• Read, create, and analyze reports then present to team
• Generate and analyze customer/territory sales reports,  inventory reports to support internal process improvement and communications to customers or internal teams
• Help to identify communication or process gaps, drive process understanding, development, and implementation to streamline business functions and customer experience
• Demonstrate good judgment in selecting methods/techniques for obtaining solutions applying best practices and knowledge of internal/external business challenges  improving products, processes, or services

REQUIREMENTS:

• BA/BS in relevant scientific field required (Biology, Chemistry, etc); experience with nanotechnology is a plus
• 2 or more years of relevant experience
• Experience in a customer/account communication management role preferred
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills;
• Detail-oriented
• Strong interpersonal skills with demonstrated ability to work effectively in a team environment in both a leadership and member role
• Self-motivated with a desire to provide excellent customer service
• Ability to read, generate, and analyze reports
• Strong competency with Microsoft Word, Excel, and Powerpoint required. Advanced proficiency is a plus
• US citizenship or green card

DESIRED SKILLS & EXPERIENCE:

• Basic business management experience
• Previous experience using a CRM database (Salesforce or Zendesk, etc.). In-depth knowledge a plus

APPLICATION PROCESS

Qualified candidates should submit a resume and cover letter. The cover letter should include information on how your previous experience relates to the job requirements and your availability. Specific examples are of interest. You will not be considered without a cover letter.

nanoComposix is an EEOC employer