Led by Music Director Giancarlo Guerrero and President and CEO Alan D. Valentine, the Nashville Symphony has established an international profile with its innovative programming and steadily expanding discography. Founded in 1946, the 83-member orchestra is today the largest performing arts nonprofit in the state of Tennessee. With 140 performances annually, the Symphony’s concert schedule encompasses a diverse mix of classical, pops, jazz and family programs, along with extensive community outreach efforts.

Reports to: Box Office Manager

 Primary Responsibilities:

• Answer customer service calls in phone queue
• Fulfill ticket orders and assist in distribution of single and season tickets
• Maintain high levels of customer service as well as continued maintenance and education on product to help meet budgeted goals of the organization
• Participate in daily Box Office operation shifts and night-of-show Box Office duties
• Assist Box Office Manager in ensuring that ticketing needs are met for sponsors, VIPs, artists and staff
• Responsible for specific tasks assigned at time of hire

• High School Diploma or GED required
• Candidate must have a background in a customer service related profession; ticket services/box office experience preferred
• Knowledge of symphonic music preferred
• Knowledge of Tessitura preferred
• Proficient in Microsoft Word, Excel and Outlook
• Committed to superb customer service
• Must possess highly effective interpersonal and problem-solving skills

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The Nashville Symphony maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment within the Nashville Symphony will be influenced in any manner by race, color, national origin, gender, gender identity, sexual orientation, age, religion, creed or disability or any other basis prohibited by law. If an employee feels that he/she has been discriminated against for any reason, the employee is to immediately report this information to the Vice President of Human Resources.

TITLE VI OF THE CIVIL RIGHTS ACT OF 1964

The Nashville Symphony is in compliance with Title VI of the Civil Rights Act of 1964 which maintains that no person in the United States shall, on the ground of race, color, or national origin, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. If you have questions concerning the Nashville Symphony’s compliance with Title VI, please contact the Vice President of Human Resources and our Local Title VI Coordinator, Ashley Skinner.

This company is a smoke-free workplace in compliance with the Non-Smoker Protection Act, Tennessee Code Annotated §§ 39-17-1801-1810. In accordance with that law and company policy, smoking is prohibited in enclosed areas of company property.