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Server (Toronto)

Toronto, Canada

Company Description

Nestlé Nespresso S.A. is the market leader in premium portioned coffee and one of the fastest growing

operating businesses of the Nestlé Group.

Job Description

MISSION OF THE JOB:

  • To be an ambassador of our brand and a fountain head of coffee knowledge (source to in-cup), recipes, preparation and service to our customers in keeping with our premium positioning as ‘architects of perfection and the icon of perfect coffee worldwide
  • Lead and create/animate the ultimate coffee experience through the Nespresso System/concept and transform our potential/existing customers into Nespresso Ambassadors
  • Operate the Nespresso Coffee Bar in unison with the Boutique/Bar Team as defined in concept for Boutique-Bars

 

 

Key Responsibilities:

 

Sales and Customer Service

  • Lead the potential/existing consumer to experience the Nespresso System as the best in cup quality portioned coffee
  • Advise potential/existing customers on the source of our coffee, grand-crus, the value chain and final in cup portioned served to them
  • Deal with the guests as a ‘Nespresso Coffee Expert’ to back up the service teams at the Boutique & Bar
  • Contribute towards the conversion of customers to Nespresso Club  Members for life and Brand Ambassadors
  • Act as a strong bridge, connection between the Nespresso Brand, Team and our customers and harness customer feedback into continuously improving/adding value to our recipes, operations and SOPs

 

Operational Accountabilities and Key Tasks (Boutique & Bar)

  • Actively contribute towards the design and preparation of Menu’s, recipes, promotions/offers. Develop and demonstrate ‘Latte-Art’
  • Manages the Bar Operations in terms of inventory/stocks and replenishments, preparation area, tools and bar equipment i.e. ready and complete at all times.
  • Ensure compliance and quality standards in keeping with the Standard Operating Procedures (SOPs) including Food Safety & Hygiene
  • Open and close the daily bar/operations including cash and stock handling
  • Involved in the process of shift/work planning
  • Responsible for completion (accuracy & quality) of daily, weekly, monthly reports
  • Participate in team meetings and contribute with new ideas and suggestions to further improve our operations continuously
  • Helps manage/support peaks and lows in our daily/weekly operations
  • Work in shifts and support special events.
  • Prepare all the drinks with respect of the standard
  • Service on the table during the lows activities.

 

PR & Events

  • Represent Nespresso as the ‘coffee expert’ at events (on site and off-site) as per guidelines
  • Advise the agency and team to define/design special events to achieve specific objectives

 

Training and Coffee Education

  • Constantly upgrade one’s knowledge on coffee, recipes and the Nespresso system
  • Use the available knowledge (own and Nespresso) to train the team
  • Invest time and be available to educate customers/Nespresso Club members
  • Work with the Barista Association/Barista Mentors, BaristaAcademy

    Qualifications

    Education

    • · Minimum Graduate or equivalent/High School with experience could also be considered

     

    Experience

    • 2 years Retail Selling & Service experience will be necessary
    • · Knowledge of coffee (products, accessories, machines etc) would be an advantage

     

    Skills/Competencies/Attributes

    • · Customer & Service Oriented
    • · Punctuality and discipline including hygine /foodsafety
    • · Excellent Presentation, Communication & Interpersonal Skills
    • · Pleasing personality as an ambassador of Nespresso (premium positioning)
    • · Proactive and responsive to anticipate and fulfill customer needs

     

    Languages:

    • · Fluency in English

     

    This job will require working in shifts on weekends and evenings.

      Additional Information

      The closing date for this posting is July 28th, 2013. Please send your resume to cv.canada@nespresso.com

       

      Please note that only selected candidates will be contacted for an interview.

      Visit www.nespresso.com to learn more about us