Network for Good is a Certified B Corporation in growth mode. We are a Software-as-a-Service (SaaS) social enterprise that helps nonprofits raise more money online with our affordable, effective, and innovative online fundraising software and training programs. Since 2001, more than 100,000 charities have raised over $1 billion dollars through the Network for Good platform. In addition to liberal paid time off and free gym membership, Network for Good offers its eligible employees and their dependents (including domestic partners) a comprehensive, competitive benefits package. We contribute generously to a 401k plan and we support the volunteer activities of our employees.

The Implementation Specialist is responsible for executing the on-boarding of new customers and supporting existing customers with first level product support. S/he provides superior customer support via email and telephone to ensure a successful product launch and best in class experience.

This position works with multiple departments within the organization and demonstrates subject matter expertise in all Network for Good products and solutions. The successful Implementation Specialist will train and clearly explain the benefits and functionality of each solution.

• Lead the implementation (on-boarding) for any solution sold for all new customers.  This includes new service setup, client training, launch support and post-launch analysis.
• For existing customers, provide re-training, as needed, and first level support for product and technology issues; help customers find creative uses and implementations for their suite of services to match fundraising needs
• Host training sessions, as needed, to ensure each new user easily embraces solutions
• Provide product, technology and marketing support including demo creation, new product feature testing, and VOC (voice of the client)
• Collaborate with others on outreach strategy to increase customer engagement and drive donation volume
• Work with team to gather marketing intelligence related to customers and improve win-back strategies to keep customer attrition low and satisfaction high
• Maintain accurate records regarding all aspects of the launch (on-boarding) process
• Perform other duties as assigned

• At least two years’ experience in implementation, customer and/or account servicing
• Bachelor’s Degree or equivalent work experience
• Working knowledge of the Internet, web-based applications, and MS Office applications
• Knowledge of nonprofit or philanthropic sectors desirable
• Experience working with Salesforce or other CRM tool desirable
• Experience in developing and delivering web-based training for customers desirable

Candidates submitting an application must have legal authorization to work in the United States.

To apply, please submit your cover letter and résumé.