Network for Good is a Certified B Corporation in growth mode. We are a Software-as-a-Service (SaaS) social enterprise that helps nonprofits raise more money online with our affordable, effective, and innovative online fundraising software and training programs. Since 2001, more than 100,000 charities have raised over $1 billion dollars through the Network for Good platform. In addition to liberal paid time off and free gym membership, Network for Good offers its eligible employees and their dependents (including domestic partners) a comprehensive, competitive benefits package. We contribute generously to a 401k plan and we support the volunteer activities of our employees. www.networkforgood.com

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.   

• Monitor and maintain accurate reporting for Network for Good subscription service customers and business partners: including approval and verification of new customer applications and billing, monthly recurring billing and annual renewals
• Leverage SalesForce object structure, billing workflows, and functionality; own documentation of associated operational business processes; provide recommendations and updates as necessary
• Produce, retrieve, update, and analyze billing exception reports to ensure billing accuracy
• Track deposits, payments and chargebacks
• Coordinate with Customer Success and Customer Solutions teams to prevent and/or correct discrepancies on upcoming bills and subscriptions; provide answers to client billing inquiries, making adjustments and resolving issues as necessary
• Work with Sales, Marketing, and Customer Success to create promotion codes for new and existing customers
• Coordinate with Technology and Product teams to identify trends in billing issues and identify appropriate fixes
• Work with Finance, Customer Success, and other internal teams to provide accurate billing reports on an ad hoc basis
• Perform other duties and take on ad-hoc projects as assigned 

• Bachelor's degree in a business related field
• Superior proficiency in Microsoft Excel
• One year related experience in a professional environment 

Candidates submitting an application must have legal authorization to work in the United States.

To apply, please submit your cover letter and résumé.