Data Import Specialist
- Full-time
Company Description
Network for Good is a Certified B Corporation in growth mode. We are a Software-as-a-Service (SaaS) social enterprise that helps nonprofits raise more money online with our affordable, effective, and innovative online fundraising software and training programs. Since 2001, more than 100,000 charities have raised over $1 billion dollars through the Network for Good platform.
People who thrive at Network for Good are those that enjoy doing good in a fast-moving, team-oriented environment that’s always focused on achieving results. In addition to our collaborative “jeans every day” culture, we offer awesome perks and a competitive salary and benefits package. By working for Network for Good you will not only be rewarded for your personal achievements but you will also have the opportunity to be part of an organization that lives by its motto every day: Do Good. Feel Good. ™
Job Description
The Data Import Specialist will help drive success of Network for Good’s new donor management system (DMS) customers by performing data import and related operations. The position will be responsible for working with customers’ data, analyzing and transforming data files where necessary, and implementing processes to ensure smooth import of customers’ data into the NFG DMS. This position will work closely with the Customer Success team, which helps to onboard our customers, and the Technology team responsible for ongoing development of the product including import mechanisms. Important to the role is the ability to work on technical issues and explain issues to non-technical end-users.
The key responsibilities are:
• Migrate and transform data from external systems or excel to NFG Donor Management system
• Review and analyze client data files to confirm the data provided conforms to Network for Good requirements and identify potential conversion issues
• Assist customer in transforming legacy data into a standardized format for importing
• Identify and document data elements to be migrated from the customer’s existing system to our system
• Communicate data file issues to the client while coordinating with technology team and customer success team
• Implement data file mapping, transformation and loading process for new Donor Management customers
• Make recommendations on how to add, improve, or automate data file migration process and tools
• Prepare, deploy, and migrate data into test and production environments which may include creating and executing SQL scripts, using import tool, as well as any other provided tools
Qualifications
• Bachelor’s degree or equivalent experience required
• Prior experience with Nonprofit CRM solutions highly desired
• 1-3 years’ experience working with excel and like databases
• 1-3 years’ experience working with many datasets and formats from a variety of vendors, providers and platforms
• Expert-level proficiency with Microsoft Excel including manipulation, cross-referencing, and clean-up between multiple and/or large data sets
• Experience migrate customer data from legacy systems into new system including data cleanup and standardization
• Experience working with technical staff and developers, specifically regarding data integrity and accuracy
• Ability to translate complex data issues into non-technical terms for internal customer support
• Prior experience with importing to CRM a must, experience working with nonprofit databases desirable
• Excellent ability to multi-task; must have a high level attention to detail and accuracy
• Ability to write basic technical queries if given direct database access highly desirable
Additional Information
Candidates submitting an application must have legal authorization to work in the United States.