Cisco Voice Support Consultant Level 4

Company Description

Based in Washington DC, New Light Technologies Inc. (NLT) is an enterprise information solutions provider that combines IT ingenuity and industry intelligence to drive high-performance results for a diverse set of government, commercial and non-profit clients. NLT specializes in full life-cycle development of InformationTechnology and GIS/Geospatial solutions providing: Project Management; System Architecture; Database Services; Data Development; Web and Application Design & Development; Software Implementation; Training Services; Mobile IT and GIS Solutions.

 See our website http: //www. NewLightTechnologies.com

Job Description

New Light Technologies is seeking a Cisco Voice Support Consultant Level 4 to troubleshoot and resolve hardware and networking connectivity issues between Cisco Unified Communication Manager and endpoints.

Qualifications

  • Cisco Certified Network Associate (CCNA) CCNA Voice Required 1 Years 1 - Basic
  • Cisco Certified Network Associate (CCNA) CCNA Wireless Required 1 Years 1 - Basic
  • Cisco Certified Network Associate (CCNA) Required 1 Years 1 - Basic Experience
  • Configuring and troubleshoot Cisco IP Communicator and Jabber Required 5 Years 3 - Expert
  • Experienced in DNS Server, DHCP, domains and TCP/IP based apps Required 5 Years 2 - Proficient
  • Experienced in LAN and WAN QOS design and configurations Required 5 Years 3 - Expert
  • Experience supporting multi-vendor, multi-platform converged networks Required 5 Years 3 - Expert
  • Experience with bulk upload tools such as (BAT) for large scale deployments Required 5 Years 3 - Expert
  • Experience with configuration of route plans, route lists, device profiles, calling search spaces, and partitions in multisite environments. Required 5 Years 3 - Expert
  • Experience with Configuring and troubleshoot Cisco Unity Connection features, subscribers, call handlers, call routing rules Required 5 Years 3 - Expert
  • Experience with Signaling Protocol - MGCP,SIP,H.323,SCCP,Qsig Required 5 Years 3 - Expert
  • Experience with Supporting and configuring Cisco TelePresence Video Communication Server Required 2 Years 3 - Expert
  • Experience with Supporting and configuring Cisco Unified Communication Manager v7.x, v8.x ,9x (CUCM) Required 5 Years 3 - Expert
  • Experience with Supporting and configuring Cisco Unified Presence v7.x v8.x Required 3 Years 3 - Expert
  • Experience with supporting and configuring Unified Communication Manager Express and SRST Required 5 Years 3 - Expert
  • Experience with Supporting and configuring Cisco VG224 Required 5 Years 2 - Proficient
  • Experience with Supporting and configuring unity Connection 7x 8x,9x Required 5 Years 3 - Expert
  • Experience with Supporting and configuring Cisco 7921-7925 Wireless Phone Required 5 Years 2 - Proficient
  • Experience with Supporting and configuring Cisco 7900 and 8900 Series Phone Required 5 Years 2 - Proficient
  • Experience on Working on Tier 2 and Tier 3 Tickets Required 5 Years 2 - Proficient Prior project management and customer facing experience Required 5 Years 3 - Expert
  • BS/BA Engineering, computer engineering, Computer Science or relevant work experience Required 4 Years 1 - Basic
  • Overall IT experience Required 10 Years 3 - Expert

Additional Information

If you’re looking to join a dynamic company that promotes a strong work/life balance and that leads the industry in providing cutting edge solutions for the government and private sector, you’ve found the place. At New Light Technologies, Inc. (NLT), our team members possess an entrepreneurial spirit, are creative problem solvers and are committed to working hard to exceed client expectations. NLT offers competitive salaries, excellent health benefits and a network of like-minded team members that drive innovation. NLT is an equal opportunity employer.