THE COMPANY

NewsCred is the leading content marketing platform. Pairing cutting-edge 

software with world-class content, we transform brands into storytellers.
NewsCred's Content Marketing Cloud© provides the easiest end-to-end 
solution for content planning, creation, publishing and analytics. In one 
place, brands gain unprecedented access to the world's largest content 
marketplace, including licensed content from over 4,000 publishers and 
original content from our award-winning journalist network.

Through NewsCred, global brands like Pepsi, P&G, Dell, General Electric 
and AIG have seen explosive growth in social sharing, engagement and 
lead generation.

Founded in 2008 by Shafqat Islam, Iraj Islam and Asif Rahman, NewsCred
has offices in New York, London and Dhaka and is backed by FirstMark 
Capital, Mayfield Fund, IA Ventures, Greycroft Partners and others. 

Learn more at newscred.com and follow us on Twitter @newscred

OVERVIEW 

Are you an over-achiever with a passion for marketing? Do you thrive in the informal and

thrilling dynamic environment of a start-up? Then come join the best and brightest in

content marketing!

NewsCred is looking for a Director of Professional Services to join our growing Customer

Success team. This role reports to the VP, Client Services and is responsible for managing

the NewsCred Professional Services team, which scopes and executes a variety of services,

including designing and building custom landing pages, creating original content,

supporting translation services, managing curation services, and delivering strategic

consulting services.

RESPONSIBILITIES:

• Lead, manage, and grow NewsCred’s professional services team, as well as NewsCreds suite of services offerings
• Direct ownership of professional services key metrics – retention and growth, P&L, KPI’s, goal achievement, and customer satisfaction metrics
• Lead relationships with NewsCred service partners to ensure consistent and effective delivery
• Build scalable processes and methodologies governing client engagement and services delivery
• Establish and monitor key quality, utilization, and satisfaction metrics. Develop reports that benchmark performance and provide ongoing insights.
• Work closely with sales and client services management to ensure effective internal and external coordination with customers / prospects.
• Work closely with the strategy team to identify platform and consulting opportunities.

REQUIREMENTS:

• Deep understanding and experience leading and managing marketing projects with brands and agencies
• Solid professional services experience, working knowledge of PS functions
• Successful leadership experience
• Excellent working knowledge of project management systems and CRM
• Demonstrated ability to manage multiple projects with cross functional teams