IBM

Able to handle Mandarin & English language calls, Emails & Web tickets and willing to work in 12 x 5 shift environment

Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues

Experience in PC Hardware configuration

Handle first-level incident / problem determination and resolution on a 12x5 basis Service incidents and queries within the agreed service levels.

Timely escalation of incidents to higher level when required. Log files monitoring for errors.

Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement

Mandatory Language Skill: Mandarin & English

Technical Diploma or Degree

Interested candidates can share their resume  alongwith details like

Experience:

Current CTC:

Expected CTC:

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job location: cyberjaya, Malaysia