ObjectWin Technology is a minority business enterprise providing staffing services to Global enterprises and Fortune 1000 companies across US and India. We recruit highly skilled resources for IT, Engineering, Finance, Admin/Clerical and other Professional categories. 

ObjectWin has been a leader in the staffing space for last two decades. We are known for our industry knowledge, worker’s quality, compliance, customer-centric approach and flexibility. Our center of excellence has built best practice in the staffing resulting in enhanced quality & efficiently and lower costs & risks.
Accolades: 
• Deloitte Fast 500 North America Ranking for year 2006, 2007, 2008 and 2009 
• Deloitte Technology Fast 50 Texas for year 2006, 2007 and 2008 
• Houston Business Journal Technology Fast Tech 50 for year 2007 and 2008 
• INC. 5,000 Fastest Growing Private Companies Ranking for year 2008 and 2009

Specialties

Workforce Solutions, IT Consulting, SOW Services, Temporary Staffing, Contingent & Contract Labor, Permanent Staffing, Temp-To-Hire, Payrolling, Independent Contractor Validation

Hello,

I am writing you in regards to the following requirement.

Please go through the specifications and let me know if you are interested. Kindly respond back with your updated resume, and your availability for new projects and I will call you to discuss further

Job Title: IT/Support Technician (1912177069)
Location: Tarrytown, NY
Duration: 3 to 6+ Months contract

Job Description:
• IT/Support Technician
• They are looking for an operations type person. Like an AD / network engineer that’s ready to take it to the next level. This person must know active directory and will be able to administer new accounts and act as a level 2 support resource.
• They will be working in the clinical area and must have experience working in a validated environment (CFR11)
• They will be working in an application used to file submissions, so its accessed by Regeneron, Sanofi and other Regeneron partners.
• They should have very good verbal and written communication skills.

Job Duties:
• Manage and maintain account management requests and access controls of Regeneron’s content management system and collaboration review tools (Veeva Vault and Please Review).
• Document and follow standard process to ensure timely completion of pre-requisites (per SOP) for access to systems.
• Follow-up directly with requestors, management and system owners to facilitate timely creation of accounts
• Provide professional desk side/phone/ email support (L2 and L3 as appropriate) and follow-up to CDRA (Clinical Development and Regulatory Affairs) customers and business partners.
• Triage CDRA system support requests to proper resource with in CDRA systems.
• Update CDRA System support requests in Regeneron’s IT case management system (ServiceNow).
• Manage issue escalations between IT Help Desk and CDRA Systems.
• Responsible for timely escalation and communication to supervisor on all unresolved and escalated cases.
• Understand and adhere to company's Information Security Policies and Procedures and department standards.
• Other support or technical duties as assigned.

Qualifications:
• Associates degree in Information Services, or other related field AND two years of experience providing computer/software technical support to professional end-users.
• Ability to proactively plan, organize and function with minimal oversight
• Strong verbal and written communication skills (English)
• Minimum two years working experience with Windows XP, Windows 7 and Mac OS.
• Minimum two years working experience supporting qualified IT infrastructure that includes commercial cloud products as a component.
• Experience maintaining IT application supporting 21 CFR Part 11, ISO 9001/13485, GLP, GCP, GMP, and/or QSR
• Understanding of GxP technical controls with focus on Good Documentation Practices.
• Strong knowledge of enterprise productivity tools such as MSOffice, Outlook, SharePoint, ServiceNow, etc.
• Strong knowledge of desktop productivity tools such as Adobe Acrobat, Internet Explorer, Firefox, Chrome, and Safari.




Thanks & Regards,

Robert Brown
ObjectWin Technology, Inc
IT Solutions & Consulting Services
D: 832-485-1569 • F: 713-782-8283
14800 St. Mary’s Lane • Suite 100 • Houston, TX 77079

Microsoft Gold Certified Partner | SAP Channel & Services Partner
Oracle Partner | A Certified MBE Company | DIR ITSAC & DBITS Approved Vendor
www.objectwin.com

• Associates degree in Information Services, or other related field AND two years of experience providing computer/software technical support to professional end-users.