ObjectWin Technology, Inc. is a leading information technology solutions provider specializing in ERP, CRM, and web technologies. By implementing innovative, business-driven technology solutions, we enable our clients to achieve the maximum value and benefits with reduced operating costs and increased productivity.

Job Description:

Major purpose: 

• Process daily work; maintain compliance with rules and regulations, with attention to bank policy, procedures and regulatory deadlines

• Ensure that assigned workload is completed within all deadlines and SLAs. The associate would have a high skill level on many functions and job processes within the operational unit

• May help to ensure department procedures are written, available, and current

• Work well within a team and help to create a positive team environment

• May assist other staff in solving internal and external customer issues

• Troubleshoot and resolve problems, ensuring management is in agreement with non-routine resolutions

• Recommend changes or alternate ways in processing methods to allow improved operating efficiency and service levels

• Work collaboratively with other areas of the bank.

• Maintain integrity of reporting and documents per my assigned functions

• May assist on special projects

• May be involved in acquisitions and divestitures as needed

• May assist in training of other team members

• Must adhere to pertinent laws, regulations, Client’s Compliance Policy and external compliance requirements; including SOX Key Controls

• Other duties and assignments as required by management

Education/ Experience/ Licenses etc.:

• Transaction monitoring and Customer Service Experience Required. Experience in the Financial Services industry or education in Criminal Justice strongly preferred

• Some college/university experience or Associate degree preferred 

• 1-3 years Residential Mortgage Experience: Escrow and/or Originations preferred

• Minimum 1-3 years of Customer Service experience

• Minimum 1-3 years of Banking Operations experience preferred 

• Business acumen - banking processes and procedures, including G/L accounting

• Problem solving/analytical skills

• Sound decision making ability

• Priority setting and time management skills

• Strong organizational skills

• Good communication skills – written and oral

• Interpersonal skills

• Sound Computer Proficiency

All your information will be kept confidential according to EEO guidelines.