Human Capital Management Specialist

  • Philadelphia, PA
  • Full-time

Company Description

The Office of Innovation and Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Innovation Officer.

Job Description


The Office of Innovation & Technology (IT) is the central IT agency for the City of Philadelphia, headed by the Chief Innovation Officer (CIO).  The Office of Human Resources (OHR) IT Unit is responsible for managing and supporting the OHR IT systems.


This positions is a good fit for a high energy, self-starter interested in the intersection of technology and business to modernize government.  This position will learn to support the current portfolio of Human Capital Management systems, while also contributing on current efforts to enhance and upgrade the portfolio.  The current HCM system is Oracle eBusiness HR, Benefits and Employee Self Service, with People Admin as a separate non-Oracle software package.  The City has a legacy mainframe system retained for employee history data.


The successful candidate must reside in the City of Philadelphia or establish primary residence in the City of Philadelphia within six months of employment.



  • Learn and support the current Human Capital Management systems portfolio.  Dedicated training will be provided.
    • Ensure the performance and reliability of the Human Capital Management systems.
    • Perform troubleshooting for hardware, software and system problems.
    • Manage the TimeLink time clocks and server; ensure accurate interface with Oracle Time & Labor.
    • Maintain Oracle HCM systems security through user profile management, creates and updates access permissions and maintains user accounts.
    • Work with database administrator and Oracle HCM development team in defining user requirements, coordinating system-wide updates and installing upgrades and patches for Oracle HCM systems.
    • Monitor and maintain performance metrics for system features, recommend and takes corrective/preventive actions.
  • Work with a project team to define requirements for upgrades and new systems.
  • Interface with vendors who support existing applications and on enhancements, including elements of vendor contract management.
  • Support the HR Director with report extractions and analysis.
    • Perform ad hoc data queries from the Oracle HCM and provide output in spreadsheet form.
    • Learn the City’s reporting tools (currently EiS Xpress) and be able to create and publish new reports using the City’s reporting tool(s) (currently EiS Xpress), working with the City’s resources (OIT database and vendor support staff) to establish new Oracle views as needed.
    • Inventory and manage the City’s inventory of HCM reports.
    • A superior candidate would be able to perform table maintenance in Oracle; for example, update lists of valid field values, configure rules changes using standard software tools.
    • Extract data from legacy systems which use Adabas and VSAM file structures and provide the output in spreadsheet format.  (training will be provided)
  • Provides functions and services at a tier 1 and 2 level and interfaces with a support vendor for appropriate tier 2 and all tier 3 level technical items.  Will interact with the OIT central helpdesk services desk as appropriate.  This task will also involve the development of the appropriate mechanisms to work with the business and OIT knowledge resources.
  • Provide training to City staff in the use of applications and reporting tools.
  • Coordinate and/or participate in the planning and execution of special projects as directed.
  • Reports to the IT Director responsible for the Office of Human Resources IT portfolio.


Ability To:

  • Self-motivate and foster a cooperative work environment
  • Work either as part of a team or individually
  • Use analytical and problem-solving skills to troubleshoot and resolve production issues in a timely manner
  • Quickly learn new areas of knowledge
  • Communicate effectively and develop working relationships with team members and stakeholders


Knowledge and Skills

  • Basic understanding of core HR practices and disciplines
  • Solid public speaking skills
  • Microsoft Office
  • Oracle experience preferred but not required


Education  and Experience

  • Bachelor’s degree (B.S.) or above from four-year college or university in computer science or a related field desired.
  • Minimum of 3 years of experience in a professional role
  • Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation and Technology and the Office of Human Resources.

Additional Information

Salary Range: $65,00 - $75,000