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Front of House Supervisor

Oakville, Canada

Company Description

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge.  We achieve this only through the excellence, innovation and passion of our team members.  If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining Oliver and Bonacini Restaurants.

Job Description

As a part-time member of our management team you will be responsible for contributing to our uncompromising standards of quality, as well as training staff and fostering a team environment. You possess enthusiasm and passion for the hospitality industry as well as strong leadership skills, a passion for food and wine, experience in training and development and a keen eye for detail. The ideal candidates are very hands on and able to motivate others by setting the service example and leading the way by interacting with guests, creating Moments of Truth and concisely delivering Emotional Service. Our supervisors should also possess previous food and beverage/hospitality experience and their SmartServe Certification.

PRIMARY DUTIES & RESPONSIBILITIES

  • Create a positive guest experience through interaction and adherence to the steps of service
  • Be knowledgeable of all food and beverage items in order to make recommendations
  • Answer questions about food, beverages, wine and other restaurant functions and services
  • Manages flow of dining room and supervises host team during services
  • Floor Supervision during peak times as required
  • Utilize seat-specific ordering so to not auction food when it is delivered to the table
  • Ensure accuracy when entering information into the POS system
  • Monitor food quality and presentation standards
  • Ensure guests are satisfied with their food and service
  • Respond promptly and courteously to any guest request or concern
  • Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter
  • Be thoroughly familiar with the causes of food contamination and the methods of prevention
  • Follow all food safety standards and systems
  • Be aware of any special requests, inclusive of guest allergies
  • Complete opening, closing and side-duties efficiently and safely
  • Other duties as assigned

Qualifications

DESIRED QUALIFICATIONS:

  • A Degree/ Diploma in Hospitality or equivalent considered an asset
  • At least 3 years serving and bartending experience in a similar environment
  • Smart Serve Certification a requirement
  • High attention to detail
  • Ability to remain calm under pressure while working in a fast-paced environment
  • Organizational skills and sales ability
  • Ability to multi-task
  • Strong oral and written communication skills
  • High level of product knowledge
  • Ability to maintain a level of professional urgency and momentum

Additional Information

No calls from recruiters please!