Community Coordinator
- Full-time
Company Description
Omni212, headquartered in Bellevue, WA is Global, Connected, Vertical Industry focused Big Data and Business Applications including CRM, ERP solutions provider on the cloud, mobile, on-premise platforms enabling social collaboration across the organization's ecosystem of customers, partners, vendors and employees.
If you are interested in enhancing your skills and expertise, please browse through our upcoming IT training class schedule at http://www.omni212.com/services/ittraining/ and sign up to get trained on latest cutting edge technologies.
Job Description
This is a contract based position for Microsoft via our staffing division.
We are looking for a dynamic individual with a passion for community. The qualified candidate will be responsible for working across various teams to grow and nurture our Franchise’s community, as well as their in and out-of-game experiences. Additional responsibilities include providing support, creating content, and moderating online interactions. As a member of the Community Team, you will get to interface with fans and developers alike, so legendary communication and organizational skills are a must.
Responsibilities:
- Work with the Community Team to do the following:
- Analyze and determine most effective method of problem resolution by utilizing applicable internal resources
- Work closely with customers to understand their issues and perform root cause analysis
- Create game-related content
- Moderate social experiences and UGC
- Work across several teams to represent the community
- Identify issues and trends in community requests and product performance
- Transfer information to appropriate teams, ensure appropriate response and follow-through
Qualifications
- Experience in customer support
- Legendary verbal and written communication skills
- High-level problem solving skills and attention to detail
- Ability to fluidly work across organizations and work independently on multiple tasks
- Comfortable working in a very communicative and passionate team environment
- Expert-level knowledge of social media and current trends
- Candidates must bring a burning passion for and deep knowledge of the franchise
Additional Information
All your information will be kept confidential according to EEO guidelines.