Orion Integration Group (OIG) is growing!  What is OIG?

OIG is a full service integration company offering our clients a range of solutions such as Managed IT services,  Voice and Data Structured Cabling, Physical Security including Surveillance and Access Control,  and Network Security. 

Systems Engineer - Level

3

Department: Service and Support Reports to: Service Manager

General Summary:

Systems Engineer Level 3 is a critical design and escalation support position requiring four or more years of experience to start. This person will exhibit advanced knowledge of workstation operation (hardware & software), advanced knowledge of server operation, firewalls, and switching and routing. This position requires excellent verbal and written communication skills and understand the importance of communicating with the clients promptly. This person should be seasoned at pre-project/work-briefings with clients and able to execute with a high degree of success in integrating and/or solving problems in environments of advanced complexity. Most importantly, this person should be eager to learn, while following prescribed directions, procedures, and leadership directives. Finally, they need to perform the job responsibilities within a Team culture guided by a Team Leader.

Position Responsibilities:

• Provide Level 3 Help Desk support
  • Remediate Help Desk issues escalated from Level 2 or Team Lead
  • Remediate system generated level 3 Alert tickets
• Design, deploy, configure, and troubleshoot advanced client IT infrastructure including; Cloud, Virtualization, Switching, Routing/Firewall, Servers, Applications, etc.
• Complete daily time entry as required by company policy
• Mentor Level 1 & 2 System Engineers
• Maintain a minimum of two approved certifications at the latest version
• Complete 40 hours of continuing education on IT topics as prescribed by Management.

Experience, Knowledge, Skills, and Abilities:

Experience:

• Experience installing and configuring Windows client operating systems
• Experience with Microsoft Office Applications including Office 365
• Experience with Cloud, Firewalls, Switches, Wireless, Virtualization, Shared Storage

Knowledge:

• Advanced understanding of Microsoft Windows client operating systems
• Advanced understanding of virtualization and cloud technologies
• Advanced understanding of the OSI model, VLAN, Routing, and Switching princip

Abilities:

• Takes direction from Supervisor and Management
• Takes ownership of tasks and follows through to ensure complete resolution
• Personal interest in, and responsibility for, quality of work they perform or associated with

Education & Credentials:

• Two-year Technical Degree or equivalent combination of education and experience; preferred Four-year Technical Degree.
• Minimum of two current, neutral 3rd party, or vendor specific certification

Maintenance of Systems Engineer Level 3:

• At least four years of work experience
• Maintains at least two approved certifications: Prefer Sonicwall CSSA, Cisco CCNP, or Aruba ACMA.
• Shows ability to work completely independently on advanced IT environments including design, deployment, configuration, and troubleshooting of VLANS, VPN’s, Layer 3 switching and routing, and wireless controllers.

All your information will be kept confidential according to EEO guidelines.